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046: Yvonne Nomizu: I kept pushing and getting frustrated

//046: Yvonne Nomizu: I kept pushing and getting frustrated

046: Yvonne Nomizu: I kept pushing and getting frustrated

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Yvonne Nomizu Show Notes

Yvonne Nomizu set a new vision for her organization with new measures and new strategy. But her team did not seem to be accepting her new direction. So Yvonne kept pushing and getting frustrated. Then she received some valuable feedback that help her change her approach. Listen to Yvonne tell her story of how she got over the hump and moved onward and upward.

Yvonne Nomizu was raised in New England the daughter of a mathematics professor, but migrated and found a true home amongst the San Francisco Bay Area’s sunny skies, natural resources, progressive thinking and envelope-pushing business endeavors.

She is most proud of raising two daughters who live today with a work hard-play hard attitude and who believe that an individual can shape the future. Because Yvonne is curious about a lot of things and enjoys just about every business challenge, she has worked in industries as diverse as hotels, investment banking, high-tech startups and pharmaceuticals.

Some of Yvonne’s most notable projects include taking inventory of food supplies at the Plaza Hotel in New York and having the executive chef surprise with a deer head hanging in a freezer, developing the Holiday Inn Express brand, designing and installing specialized ATM machines for opening day at the Venetian Hotel in Las Vegas, and redesigning the taxpayer experience for the IRS.

Yvonne is currently CEO and Managing Director of Pacific Consulting Group where all her diverse experiences come together into helping client organizations understand what drives customer value and to forward-design products and services based on where the puck will be.

Yvonne lives in Atherton, California and is an active alumna of the Stanford Business School. She and her family enjoy downhill skiing, hiking and international travel. Combining her love of customer experience with her Japanese heritage, Yvonne has started a blog, cx-omotenashi.com, which encourages CX professionals to learn from the unique form of Japanese hospitality.

Tweetable Quotes and Mentions

Listen to @YvonneNomizu and get over the hump on the @FastLeaderShow Click to Tweet

“Are you kind of following the trends…because everyone else is?” Click to Tweet

“Stop and ask the right questions.” Click to Tweet 

“Sometimes that very thing that makes you a good leader…stops you from asking the right questions.” Click to Tweet 

“If you do original thinking and ask the basic questions you can see the truth.” Click to Tweet 

“What am I going to do about it-is a personal leadership challenge.” Click to Tweet 

“A leader is someone who people follow.” Click to Tweet 

“How you get people to follow has a lot of elements to it.” Click to Tweet 

“It’s really no point unless I have the rest of my team behind me.” Click to Tweet 

“My goal is to be more in the moment.” Click to Tweet 

“I may not achieve a 100%, but I will get there.” Click to Tweet 

“You get more fuel, speed and power if you are in the moment.” Click to Tweet 

“Slow down, take it all in.” Click to Tweet 

“Stop worrying so much, have a level of faith.” Click to Tweet 

“Have the faith and you’ll be fine.” Click to Tweet 

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Hump to Get Over

Yvonne Nomizu set a new vision for her organization with new measures and new strategy. But her team did not seem to be accepting her new direction. So Yvonne kept pushing and getting frustrated. Then she received some valuable feedback that help her change her approach. Listen to Yvonne tell her story of how she got over the hump and moved onward and upward.

Advice for others

Be more in the moment.

Holding her back from being an even better leader

Not enough sleep.

Best Leadership Advice Received

Slow down, take it all in.

Secret to Success

Work hard, play hard.

Best tools that helps in business or Life

My executive team

Recommended Reading

Falling Upward: A Spirituality for the Two Halves of Life

Contacting Yvonne

Blog: http://cx-omotenashi.com/

LinkedIn: https://www.linkedin.com/in/yvonnenomizu

Twitter: https://twitter.com/yvonnenomizu

Resources

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.

By | 2016-10-31T16:06:36+00:00 December 9th, 2015|Podcasts|0 Comments

About the Author:

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Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.