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071: Vicki Herrell: Dealing with all of this changed me beyond measure

Home/Podcasts/071: Vicki Herrell: Dealing with all of this changed me beyond measure

071: Vicki Herrell: Dealing with all of this changed me beyond measure

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Vicki Herrell Show Notes

Vicki Herrell gave birth to her middle child and there were some issues that told them something was wrong with the child physically. After years of testing and varying diagnosis the whole process changed Vicki beyond measure. Listen to her story of how she was able to get over the hump and move onward and upward.

Vicki was born and raised in in Chattanooga, Tennessee as the youngest of three children and by a lot. Her brother was 20 years older than her, and her sister was 13 years older.  As the only child at home after the age of 5, Vicki spent her childhood watching and listening to sports with her father.

His influence led her wanting her dream job to be a sportswriter for Sport Illustrated. She kept the books for the baseball and wrestling teams all through high school, and became a sportswriter at her hometown newspaper as a sophomore in college.

As the only female on a sports desk with 20 men, Vicki learned quickly to not be offended by “colorful” language and that she had to earn her way to become “one of the guys.”

At that time, there were very few women in sports writing at all, and she was thrilled to be a “trailblazer” for the women who do this job today.

But the lure of politics and the huge time commitment of sports writing led her to a internship at the Tennessee state legislature where she met a fellow intern and her soon to be husband Charlie.

3 kids later and a few moves led her to a job with TCS and launched her into the contact center industry.

Vicki is currently the Executive Director of the Quality Assurance & Training Connection (QATC) and the Society of Workforce Planning Professionals (SWPP). She lives in Nashville, Tennessee with Charlie, her husband of 33 years. And she is blessed to have her with three adult children nearby: Katie, Laura, and Michael.

Tweetable Quotes and Mentions

Listen to @vbherrell to get over the hump on the @FastLeaderShow Click to Tweet

“I think that’s the most important thing to me…the relationships.” -Vicki Herrell Click to Tweet

“I don’t think I could do anything in my job without relationships.” -Vicki Herrell Click to Tweet 

“You have to learn to let go; you can’t control everything.” -Vicki Herrell Click to Tweet 

“You have to trust your instincts.” -Vicki Herrell Click to Tweet 

“You can do anything you want to do as long as you never give up.” -Vicki Herrell Click to Tweet 

“The personal goals that I have all help me in business.” -Vicki Herrell Click to Tweet 

“I need to have personal goals that will stretch me.” -Vicki Herrell Click to Tweet 

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Hump to Get Over

Vicki Herrell gave birth to her middle child and there were some issues that told them something was wrong with the child physically. After years of testing and varying diagnosis the whole process changed Vicki beyond measure. Listen to her story of how she was able to get over the hump and move onward and upward.

Advice for others

You can do anything that you want to do as long as you never give up.

Holding her back from being an even better leader

Worrying

Best Leadership Advice Received

“The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things.” – Ronald Reagan

Secret to Success

I’m a really great writer, listener and talker.

Best tools that helps in business or Life

My smile and my friendly personality.

Recommended Reading

Knock ‘Em Dead 2016: The Ultimate Job Search Guide

Contacting Vicki

Email: vicki.herrell [at] @swpp.org

Website: http://www.swpp.org or http://www.qatc.org

LinkedIn: https://www.linkedin.com/in/vicki-herrell-ba385a8

Twitter: https://twitter.com/vbherrell

Resources

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.


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By | 2016-10-31T16:06:26+00:00 June 1st, 2016|Podcasts|0 Comments

About the Author:

Author Image
Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.