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048: Tabitha Dunn: I feel like I was punched in the gut

Home/Podcasts/048: Tabitha Dunn: I feel like I was punched in the gut

048: Tabitha Dunn: I feel like I was punched in the gut

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Tabitha Dunn Show Notes

Tabitha Dunn was given the responsibility to pull together a team to determine the best way to measure customer service. After collecting information inside and outside of the organization Tabitha’s team presented their recommendations on what to keep and change. When their recommendations were met with resistance by executives, Tabitha felt like she was punched in the gut. Listen to Tabitha tell her story about what she missed and how you can move onward and upward faster.

Tabitha grew up moving around quite a lot since her father was in the military. Born in California and having lived in New York, Maryland, Florida, Tennessee, Georgia, Nebraska, Oregon, Colorado, Greece and Germany. By the time she graduated from high school, she had lived in more places than most people live in a lifetime.

Growing up with so much change has given her the experience to confidently face new things and change. This pattern of change has followed her into adulthood where she has worked across multiples functions in business (from Quality and Operations to Customer Service and Account Management) and in various industries (such as government contracts, semiconductor, manufacturing, healthcare and software).

Tabitha’s current career passion is building and leading customer experience functions. In her current role, she leads the customer experience discipline for Concur, an SAP company.

Tabitha currently resides in Bellevue, Washington and is happily married to her best friend for the past 20 years, has a 12 year old daughter and loves to read books and ballroom dancing.

Tweetable Quotes and Mentions

Listen to @TabithaDunn and get over the hump on the @FastLeaderShow Click to Tweet

“I’m the person that can make changes; I can’t ask other people to change.” Click to Tweet

“I try and remind myself…look for what’s working really well.” Click to Tweet 

“One of the best ways to make changes is to get ideas of what would work.” Click to Tweet 

“Get them involved and help apply their passion.” Click to Tweet 

“It is about helping one another and being able to lean on one another.” Click to Tweet 

“If we use both the positive as well as the negative side…it helps to bring people along.” Click to Tweet 

“One of the best things I can do for my team is to share stories.” Click to Tweet 

“They get to make their own mistakes, but not mine.” Click to Tweet 

“You’ve got to bring people along for the entire journey.” Click to Tweet 

“If I feel like I’m not able to make a difference than I’m really not happy.” Click to Tweet 

“What am I going to do to make a difference?” Click to Tweet 

“What am I going to do to help my people?” Click to Tweet 

“If I’m that excited to do it, they’re likely just as excited to do it.” Click to Tweet 

“It should be my job to shift to coaching and help them grow and reach.” Click to Tweet 

“Making a difference is not always doing…often it’s coaching the people.” Click to Tweet 

“Tell me if I’m giving you enough coaching and support.” Click to Tweet 

“We’re not planning for perfect, we should stop thinking it will be.” Click to Tweet 

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Hump to Get Over

Tabitha Dunn was given the responsibility to pull together a team to determine the best way to measure customer service. After collecting information inside and outside of the organization Tabitha’s team presented their recommendations on what to keep and change. When their recommendations were met with resistance by executives, Tabitha felt like she was punched in the gut. Listen to Tabitha tell her story about what she missed and how you can move onward and upward faster.

Advice for others

Do not plan for perfect. Get it right enough to move forward.

Holding her back from being an even better leader

Not enough sleep.

Best Leadership Advice Received

Work in different parts of the business, so you can see how they all work together.

Secret to Success

I get up at 5am and workout.

Best tools that helps in business or Life

Constantly learning.

Recommended Reading

The Martian

Contacting Tabitha

LinkedIn: https://www.linkedin.com/in/tabithadunn

Twitter: https://twitter.com/tabithadunn

Resources

The power of the word “Together”

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.


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By | 2016-10-31T16:06:35+00:00 December 23rd, 2015|Podcasts|0 Comments

About the Author:

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Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.