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095: Steve Goldstein: You don’t get 30 mulligans

//095: Steve Goldstein: You don’t get 30 mulligans

095: Steve Goldstein: You don’t get 30 mulligans

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Steve Goldstein Show Notes

Steve Goldstein was thrilled to escape the cold of Chicago in February for a speaking engagement in Miami. As an executive at Sears, Steve loved to visit the stores on trips. But this time Steve thought he was hallucinating when he saw snow blowers in Miami. Listen to how this experience led to Steve moving onward and upward.

Steve was a middle child born in the Bronx borough in New York City and had an older sister and younger brother. His mother was a teacher and father was bridge operator.

Always big think and explorer as a child he knew, even with growing up in the city of New York, he know there was more to life and he was willing to get it. Like as a youth when he worked two jobs just so he could buy a car.

Steve eventually graduated from City College in New York and NYU/Stern for business school. He’s had the good fortune to have worked for 3 Fortune 500 companies (American Express, Citigroup and Sears) in various senior level positions including Chairman & CEO of American Express Bank. Steve has also worked in the venture capital arena, investing and helping lead startup companies to transform ideas into viable businesses.

Being a non-conformist at heart, he’s always been challenging the status quo – both in his professional and personal life – and deriving lots of satisfaction in breaking the china and seeing what happens next. Steve is a pioneer at heart.

Currently, he is working with several private equity firms as a senior advisor; speaking to large groups and smaller corporate groups about engagement and leadership and out promoting his new book, Why Are There Snowblowers in Miami? Transform Your Business Using The 5 Principles Of Engagement.

Steve currently lives in NYC with his wife and has two grown children, both of whom also live in NYC.

Tweetable Quotes and Mentions

Listen to @sdgoldstein and get over the hump on the @FastLeaderShow Click to Tweet

“Engagement is not a word that has gone into the lexicon of business.” -Steve Goldstein Click to Tweet

“If you’re not engaged it’s really hard to be an effective leader.” -Steve Goldstein Click to Tweet 

“At the end of the day, leadership is what makes a company work.” -Steve Goldstein Click to Tweet 

“More so than its products, a company’s leaders are more responsible for the results.” -Steve Goldstein Click to Tweet 

“Most leaders are not as good as they need to be.” -Steve Goldstein Click to Tweet 

“It’s executing on the basics that makes the difference between success and failure.” -Steve Goldstein Click to Tweet 

“Be aware, observe, and then act.” -Steve Goldstein Click to Tweet 

“A lot of what is happening in your company is hiding in plain sight.” -Steve Goldstein Click to Tweet 

“Leaders sit in meetings all day and don’t have a clue on what goes on at the point of sale.” -Steve Goldstein Click to Tweet 

“Get out of your office and connect with your customers.” -Steve Goldstein Click to Tweet 

“The more people know, the more successful and effective they can be.” -Steve Goldstein Click to Tweet 

“Be open and trust your employees.” -Steve Goldstein Click to Tweet 

“Larger companies move at glacial pace.” -Steve Goldstein Click to Tweet 

“With leadership you keep finessing and get a little better every day.” -Steve Goldstein Click to Tweet 

“Treat everyone the same whether it’s the cleaning lady or the president.” -Steve Goldstein Click to Tweet 

“If you don’t know why, you have no reason to assume it’s going to be the same next month.” -Steve Goldstein Click to Tweet 

“My best tool is to listen very hard.” -Steve Goldstein Click to Tweet 

“You really need to have an effective team to get great results.” -Steve Goldstein Click to Tweet   

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Hump to Get Over

Steve Goldstein was thrilled to escape the cold of Chicago in February for a speaking engagement in Miami. As an executive at Sears, Steve loved to visit the stores on trips. But this time Steve thought he was hallucinating when he saw snow blowers in Miami. Listen to how this experience led to Steve moving onward and upward.

Advice for others

Ask questions; dig.

Holding him back from being an even better leader

I work at my leadership finesse. There is no end state; you just keep getting a little better every day.

Best Leadership Advice Received

Treat everyone the same whether it’s the cleaning lady or the president of the company.

Secret to Success

I’m very inquisitive. The question I ask most is, “why.”

Best tools that helps in business or Life

To listen very hard and ask a lot of questions.

Recommended Reading

The Wright Brothers

Why Are There Snowblowers in Miami?: Transform Your Business Using the Five Principles of Engagement

Contacting Steve

website: http://stevendgoldstein.com/

LinkedIn: https://www.linkedin.com/in/sdgoldstein

Twitter: https://twitter.com/sdgoldstein

Resources

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.


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By | November 16th, 2016|Podcasts|0 Comments

About the Author:

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Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.