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044: Sarah Simon: The blood drained out of my face

Home/Podcasts/044: Sarah Simon: The blood drained out of my face

044: Sarah Simon: The blood drained out of my face

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Sarah Simon Show Notes

Sarah Simon was in a new role and had little experience when her boss came down with a terrible migraine headache. She told Sarah to take over as the facilitator for a very important client meeting. Sarah had to make the choice of embracing her fear or running away from it. Listen to Sarah tell her story and how she was able to get over the hump.

Sarah Simon was born on the west side of Cincinnati, Ohio, where she was an outspoken, mischievous and athletic youngest child. Sports were central to life her childhood home, and she gravitated especially to soccer and competitive swimming.  She was fortunate to come of age at a time when kids were free to wonder all day in the woods without a map or bicycle long distances without a helmet. Her dad was a career academic, but the lure of her mother’s clicking heels and power suits was irresistible and Sarah followed her mother’s path as a businesswoman.

Sarah started her career as a number-crunching data analyst for a boutique market research, headed by a husband-and-wife team of Burke alumns, where she quickly realized she found a home in business intelligence.  She worked her way into program management with web survey pioneer Intelliquest in Austin, Texas.  Three months of triple-digit Texas heat became too much to bear and the high technology market itself was on fire, so she ran to the Rocky Mountains to work for Heat Software as their in-house analyst. In 2003, despite dire warnings that she was senselessly “pigeon-holing herself” into the dead-end world of customer engagement, Sarah leapt happily into the world of Voice of Customer research.

Currently, she serves as VoC Consulting Director at Confirmit, where she uses in-depth needs analysis to architect new feedback initiatives from scratch, and runs diagnostics on existing programs to optimize structure and function to yield business insight. She is a 2015 CXPA CX Expert, CX industry blogger and occasional speaker.

Sarah takes her free time seriously, and can be found climbing the high peaks of Colorado (and the word!), riding her Harley Davidson or off-roading in her Rubicon, caring for her large second-hand mutts and working on her small acreage.  Sarah loves cooking and travel and hikes a section of the Appalachian Trail northbound every year.  She has a weakness for wine, music and muscle cars.

Tweetable Quotes and Mentions

Listen to Sarah Simon and get over the hump on the @FastLeaderShow Click to Tweet

“A lot of times my best work…is when I say don’t hesitate, just go.” Click to Tweet

“Innovation requires risk, success requires risk.” Click to Tweet 

“We get so afraid of making a mistake that we check for threats that aren’t there.” Click to Tweet 

“Stop over focusing on analyzing things to death.” Click to Tweet 

“Being courageous isn’t about not having fear, it’s about facing fear.” Click to Tweet 

“The longer I hesitate, the longer I wait, the more fear manifests itself.” Click to Tweet 

“I need to take fear and turn it into excitement and positive energy.” Click to Tweet 

“If you’re a little bit nervous with something just jump out and do it.” Click to Tweet 

“You’re not going to innovate…if you’re constantly fearful of failure.” Click to Tweet 

“Do not hesitate, go.” Click to Tweet 

“It’s okay to go by the seat of your pants when you’re smart.” Click to Tweet 

“Sometimes you just need to trust your gut and make things happen.” Click to Tweet 

“When I’m where the buck stops, backing down is not an option.” Click to Tweet 

“You’ve got to save your social and business capital for the fights that matter.” Click to Tweet 

“Happiness is a choice.” Click to Tweet 

“It’s up to me to play the cards I have been dealt.” Click to Tweet 

“Anger and sadness don’t hurt anybody but me.” Click to Tweet 

“The universe does not have an agenda against you.” Click to Tweet 

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Hump to Get Over

Sarah Simon was in a new role and had little experience when her boss came down with a terrible migraine headache. She told Sarah to take over as the facilitator for a very important client meeting. Sarah had to make the choice of embracing her fear or running away from it. Listen to Sarah tell her story and how she was able to get over the hump.

Advice for others

Do not hesitate, go.

Holding her back from being an even better leader

I’m actively trying to understand my growth limitation and when I identify it, I am going to kill it.

Best Leadership Advice Received

You need to pick your battles.

Secret to Success

I love to build things from scratch. When I do, I am a woman on fire.

Best tools that helps in business or Life

Confidence in new situations.

Recommended Reading

The Challenger Sale: Taking Control of the Customer Conversation

Contacting Sarah

LinkedIn: https://www.linkedin.com/in/sarahasimon

Twitter: https://twitter.com/VOCMountaineer

Resources

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.[/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

By | 2016-11-23T20:57:41+00:00 November 25th, 2015|Podcasts|0 Comments

About the Author:

Author Image
Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.