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087: Roy Atkinson: Despite the fact that I grew up privileged

Home/Podcasts/087: Roy Atkinson: Despite the fact that I grew up privileged

087: Roy Atkinson: Despite the fact that I grew up privileged

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Roy Atkinson Show Notes

Roy Atkinson grew up as a privileged kid. Then Roy found himself needing to work his way through high school and college while his mother tended to her ailing mother and Roy’s father. Roy had to get over several humps to move onward and upward. But one of Roy’s most valuable lessons came later.

Roy was cited as the model for the “Digital Renaissance Man” by Charles Araujo, writing for CIO Insight. His varied background shows why.

Roy is a lover of language. He studied Spanish for three years and French for four before graduating grammar school. He returned to Spanish for three years in high school and two more in college, by which time he was the only non-native speaker in the class. He started reading Italian as well, and learned to speak it with friends and neighbors in New Jersey.

Along the way, he studied six years of Latin, two years of Greek, and two years of German in formal classes, adding some conversational Serbian through a friend. He is currently about six months into learning Swedish using Duolingo software.

Roy was also an honors student in English literature and philosophy at Iona College and at the State University of New York, at both the Purchase and Albany campuses.

This all ties back to his love of communication in all forms, and his desire to understand and be understood.

Roy learned customer service from the ground up, delivering newspapers, mowing lawns, walking dogs, stocking shelves and ringing up customers in a supermarket.

He paid for college expenses by pumping gas and playing music. After academia, Roy launched a musical career—he had been playing guitar, piano and percussion since childhood—and was able to work as a full-time musician and producer for over twenty years. He was voted “Best Solo Artist” six consecutive times by the readers of the New York regional publication Musicmachine Magazine and was inducted into the Musicmachine Hall of Fame in 1989.

In 1995, Roy changed careers and obtained a job running information technology for an international nonprofit think tank based in Camden, Maine. He was later hired by The Jackson Laboratory where his manager suggested he attend an HDI meeting, and Roy became a member and later a founding officer for the Northern New England local chapter.

When HDI, the professional association and certification body for technical support, needed someone with technical understanding, deep IT support experience, and excellent writing skills, Roy applied for and got the job. He has been with HDI since 2010 as their senior writer/analyst.

Roy currently lives near Bar Harbor, Maine.

Tweetable Quotes and Mentions

Listen to @royatkinson and get over the hump on the @FastLeaderShow Click to Tweet

“Speak the language of the business that the business understands.” -Roy Atkinson Click to Tweet

“Understand what success is to your business.” -Roy Atkinson Click to Tweet 

“Understand how to help customers be successful in your business.” -Roy Atkinson Click to Tweet 

“Express things in the terms that business units can understand.” -Roy Atkinson Click to Tweet 

“Be mindful, pick up on details for people.” -Roy Atkinson Click to Tweet 

“Earning your way in and getting familiar with people is really important.” -Roy Atkinson Click to Tweet 

“You can get disconnected with people if you push it to hard too fast.” -Roy Atkinson Click to Tweet 

“Understanding the other person is paramount in any relationship.” -Roy Atkinson Click to Tweet 

“Listen to what people have to say and how they say it.” -Roy Atkinson Click to Tweet 

“Being a good leader is to understand when you need to go in and when you shouldn’t.” -Roy Atkinson Click to Tweet 

“Try to help other people get over difficulties they are facing.” -Roy Atkinson Click to Tweet 

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Hump to Get Over

Roy Atkinson grew up as a privileged kid. Then Roy found himself needing to work his way through high school and college while his mother tended to her ailing mother and Roy’s father. Roy had to get over several humps to move onward and upward. But one of Roy’s most valuable lessons came later.

Advice for others

Eliminate obstacles from your people’s path.

Holding him back from being an even better leader

Focusing too much on what other people think.

Best Leadership Advice Received

Leaders are people who make other leaders.

Secret to Success

Seek to understand and then be understood.

Best tools that helps in business or Life

My technology that helps me to connect with others.

Recommended Reading

Peter Drucker: Management Rev Ed

Contacting Roy

email: roy.atkinson [at] ubm.com

LinkedIn: https://www.linkedin.com/in/royatkinson

Twitter: https://twitter.com/royatkinson

Twitter: https://twitter.com/hdi_analyst

Resources

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.


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By | 2016-10-31T16:06:20+00:00 September 21st, 2016|Podcasts|0 Comments

About the Author:

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Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.