
Unlock Your Potential: A Numbers Game to Success
Kyle Austin Young explains how risk-aware planning improves the odds of complex goals when success depends on many connected decisions.
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Closing the gap between board intent and daily work when the legacy operating system cannot carry the plan.

Kyle Austin Young explains how risk-aware planning improves the odds of complex goals when success depends on many connected decisions.

When leaders face high operational pressure, punitive measures trigger protective biological reflexes that lead to information hoarding and risk avoidance.

Organizations must shift from static training initiatives to dynamic execution scaffolding that guides behavior directly within daily workflows.

We see the exact same dynamic when leaders attempt to navigate career transitions or enterprise growth using traditional forward-looking roadmaps.

Adam’s candid discussion reveals the heightened demands on leaders today, urging aspiring managers to embrace the thrill of steering through rapid changes.

We often blame frontline leaders or employees when execution breaks down, rather than diagnosing the environment that forced the error in the first place.

Managers often stall when facing mountains of numbers because they erroneously believe advanced mathematics is required to make sound choices.

When organizations attempt to drive broad cultural or strategic shifts using massive, multi-day workshops, they run directly into human biological limits.

Facing intense board pressure to raise interest rates on floating loans by half a percent, she realized the move broke fundamental trust with members.

When organizations fail to provide those clear environmental guardrails, managers fall back on heroic individual effort to keep initiatives moving forward.

As class ended, a student patted the top of his own head and remarked on the great lecture, signaling that the material had gone completely over his head.

Stephen McGarvey was born in Belfast, Ireland, and immigrated to Canada with his family when he was four years old, settling in the Greater Toronto area.

This structural support allows leaders to make clear, aligned decisions under operational pressure without relying on continuous executive intervention.

As ambiguity grows around operational priorities, fear and self-preservation trigger the Fone Factors, pulling daily choices away from boardroom strategy.

Without real-time alignment mechanisms embedded directly into daily workflows, strategic intent disintegrates as it cascades through management layers.

Over time, the cumulative cost of this structural drag erodes EBITDA without ever surfacing as a distinct line item on financial scorecards.

Traditional multi-day workshops overload leaders with theoretical information that rapidly evaporates once they return to daily operational G-forces.

Rather than just show empathy, he launched the Health eVillages Organization to address the many challenges associated with healthcare access.

The throughline connecting all the dots in his career, or what some would call his “Blue Flame,” is this: helping people find new ways to be successful.

That short-term investment allowed him to build complex financial models in hours instead of days, freeing time to focus on strategic client relationships.

Leaders remain silent not because they lack commitment, but because our shared human limits collide with The FONE Factors under daily operational pressure.

In this episode, Wayne Washington shares his experience on how your company can apply these changes and achieve proper alignment to reach strategic goals.

Every modern workforce has a discussion revolving around these three words, but what exactly is the difference between diversity, equity, and inclusion?

Bennett did not reach the summit through raw personal determination alone; he succeeded because a dedicated team supported every single hop along the way.

After retirement, Walt began some soul-searching about how he could make a difference in the lives of others during the next phase of his life.

Research from the Leadership Execution Institute demonstrates that strategy collapses when leaders overestimate what the human operating model can absorb.

Research consistently shows that only 12% of people trained on a new behavior apply it over time, while the remaining 88% default back to legacy habits.

Traditional training programs operate under the assumption that providing smart people with better information automatically produces consistent execution.

The book focuses on what great leaders do to behave more like a high-growth coach and lead teams that produce and perform at much higher levels.

Early in his career, Sean Ryan found himself at twenty-six years old managing thirty-five veteran technical professionals at Pacific Gas and Electric.

Years later, after leading multi-million dollar turnarounds, Greg found himself sitting in an Omaha apartment at 2:30 AM in the freezing winter cold.

But if you find yourself going down that road, then you’re ignoring a whole lot of important things and you will eventually fall Jim Rembach (26:07): Well.

Traditional change efforts frequently rely on periodic training workshops or top-down directives without updating the daily operating environment.

This creates operational drag across every department, delaying project delivery, slowing customer escalation resolution, and inflating management costs.

Research from the Leadership Execution Institute shows that only 12% of workforce training translates into sustained behavioral change over time.

The financial cost of this structural drag never shows up as a clean line item on a P and L, yet it silently erodes operating margins every single quarter.

These are the things that they have to change about their organization in order to become more authentic and, you know, back to KPIs matter.

While working on this role, Dan realized the potential of success through the help of others when he hired a second-in-command that was really talented.

When organizations attempt to bridge strategy and execution with abstract policies rather than structural alignment levers, they pay a heavy Drift Tax.

So heard of so much like agility and self fullness, I wait till the end to introduce those cause they really are built upon all the other chapter.

What employees told us they wanted more than anything else out of a career conversation with their boss was creative ways to use their skills and talents.

Jeff took that same mindset to Domino’s Pizza at twenty-five as their Dean of Innovation, helping steer massive growth during a hyper-expansion era.

So anything like that, where you can take agency ownership over what’s in front of you right now, then everything else from there becomes much easier.

Most organizations build their operational standards on that exact sentiment, assuming basic goodwill is enough to hold cross-functional teams together.

Leaders need to know how to take control of that drum beat they mountain to make sure it’s not a Gregorian chant like Monty Python and the Holy grail.

But when Lolly bypassed traditional command-and-control tactics and asked what single operational outcome they actually wanted, the entire room shifted.

That reality forces leaders to operate with agility, extracting insights directly from local consumers rather than relying on heavy historical playbooks.

The empirical research from the Leadership Execution Institute confirms that only twelve percent of leaders consistently apply new behaviors post-training.

When organizations force standardized tactics without adapting them to local operational realities, execution momentum slows and administrative costs rise.

And I think, you know, what you’re talking about in this book is breaking some of these, um, unfortunate social norms that have been taken out of context.

When an enterprise expands across multiple sites, leaders lose direct visibility into daily workflows, exposing the limitations of human-scale oversight.

We often assume that smart professionals will naturally challenge bad processes or offer creative solutions simply because they possess the capability.

We’re a leader just by surprise, gets fired, and then starts hearing about the reasons that nobody had the courage to come, you know, have full disclosure.

Without environment-level scaffolding that guides real-time choices in the flow of work, strategic intent fails to reach frontline execution.

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Well, I mean the like the change is it, I mean you can, there’s a thousand examples where you compare, you know, what we’ve gone through in our lives.

But he talks about at least identifying those core four because he says there’s huge power in what you feel once you know what you stand for.

And for me when you start talking about a retraining strategy, it’s not just in your organization, it’s even looking down into the whole education system.

Past literal Legion, you can find, find links to that and other resources on Mark’s show knows page, including a link to the book lead from the future.

So going back to you, John, is that when I start thinking about these eight, some have greater weight than others, which ones stand out for you?

Chester highlighted another critical moment when hospital executives in Dallas agreed to spend an entire day navigating their own facility in wheelchairs.

No, there’s guys kind of on the window ledge and they could turn back and flip into anger or some other negative emotion really readily.

Traditional strategic planning relies on business case financial projections and market sizing while omitting structural execution readiness metrics.

When organizations experience unmanaged Execution Drift, early warning signs are often masked by high revenue numbers and initial marketplace momentum.

When they found they didn’t have the fastest cart, they figured out why, made modifications, and hoped that races the next day would yield a better result.

Teams naturally retreat into familiar routines to manage daily operational load, causing strategic priorities to stall across functional silos.

Without environment-level scaffolding that aligns daily workflows with strategic intent, corporate statements remain isolated from actual execution.

Organizations must replace rigid, enforcement-focused management with clear behavioral guardrails and environmental prompts that simplify decision-making.

If that head is not connected with those people down at the front line, uh, you’re going to have a bunch of turmoil and your company’s overall at risk.

And, and again, some people tend to discount this area and I would just like to remind people that Peter Drucker said, culture eats strategy for breakfast.

And one of the things that we look at on the show or quotes and your book is just full of them from global leaders, both in the public and private sector.

Jono Bacon: (16:29) There’s several different pieces that are involved with being able to have a successful community, some of those sciences a little bit.

Under constant pressure, human biology defaults to familiar autopilot routines to conserve energy, causing execution to drift away from boardroom intent.

Your body will give out first, but we lose our short term memory because we treat our brains like soccer ball and don’t understand this blasting.

Like you were just talking about in their flow of work, when they’re actually applying that knowledge, what challenges, uh, what successes are they having?

So really what I wanted to do was, uh, because once again, Bruce Tuckman wrote a great article, right about forming, storming, norming, and performing.

Teams encounter high cognitive friction because they lack clear execution pathways, causing them to fall back on legacy habits to survive daily operations.

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When strategic velocity outpaces human capacity, unguided feedback creates systemic noise, leading directly to Execution Drift across core operating units.

Okay, Fast Leader legion, today I’m excited because we have somebody on the show today who’s going to make sure you are actually sending the right signals.

Lonnie says his legacy is his kids in his books and a whole slew of soccer players he coached over the years who still stop by to stay in touch with coach.

But the Human Performance Institute they look at world-class athletes and said, okay, what are they doing that maybe people can learn from?

Leslie Peters: I would tell my 25 year old self to relax and to take this wider longer view instead of sort of just thinking about what’s next.

There were some more important early lessons there that Steve picked up about people, their fears, compassion or the lack thereof, and kindness.

In other words somebody starts looking at and said, oh, this is going to take a lot longer and I only have like 18 months left here I’m not touching this.

Without that I would have never been able to get done both those things at the same time I would had to quit work and do my doctorate and then come back.

Leaders often hand down written policies expecting compliance, only to fall into the trap of constant re-coaching when retention drops to ten percent.

But the meanings that you read about in books even with business management academics not everyone agrees on what the word mission means for example.

Organizations reduce risk by driving the time and cost out of initial testing through rapid, small-scale experimentation rather than full-scale rollouts.

Without supportive environmental guardrails embedded into daily routines, teams inevitably experience Execution Drift as legacy habits reclaim control.

Jim Rembach: Also we had talked about the whole legacy piece and then also the issue associated with being able to help other people to learn from it.

This hidden expense creates margin compression across operational units that rarely appears as an explicit line item on standard accounting scorecards.

While the larger competitors spent their presentations broadcasting their capabilities, Fred simply asked the board what specific outcomes they required.

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Jim Rembach: Going through the book I just kept finding myself jumping from these stories from one to another there’s a huge breadth and depth of them.

When Kory studied sports medicine in college, he noted that no anatomy professor ever paused to teach how to build trust or manage human persuasion.

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Leading from the middle simply means that you lead a team, sometimes many teams are hundreds of people, and simultaneously reports someone as your boss.

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The statistics on the number of deaths that occur every year because of elderly people falling and the cost to the health care sector are just–it’s fright.

Because even when we were starting to refer to people at that senior level, their opportunities don’t stop, they come in other different ways.

Companies from a larger holistic standpoint—how do I help make them more successful in traversing that entire marketing funnel/hourglass type of thing?

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While traditional financial reporting does not isolate this drag into a single line item, it directly erodes operational margins and EBITDA predictability.

This creates massive cognitive load on leaders, forcing them to spend energy on cross-silo coordination rather than high-value strategic execution.

Research consistently shows that training alone yields low long-term behavioral application when the surrounding structural environment remains unchanged.

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None of us get through this alone and when we really can step back and allow other people to truly help us, because they want to, I think that’s huge.

Bill and his wife Lisa currently live in New York with their beloved Lhasa sunny between them they have four adult children and five grandsons.

Leveraging internal capabilities such as technical support or project planning provides immediate community value while reinforcing core employee skills.

The fact that it taken them a year and a half to give me a gift certificate made me feel less valued than when that guy just said thank you.

Phyllis Weiss Haserot: I would say that facility and knowledge about good networking and related to that being able to read personal behavioral style.

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When an organization relies on individual heroics rather than an integrated system, the kinetic chain of execution breaks under daily operational pressure.

Jim Rembach: Well, I think you do find some commonality and that kind of ties into the book, Cadence, when you start talking about these seven levers.

Most organizations claim to seek that same multi-angle perspective, yet they remain trapped running faster and faster just to stay in the same place.

The remaining eighty-eight percent revert to legacy habits under operational stress, costing mid-market enterprises millions in unmeasured margin erosion.

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When leaders step back from micro-managing tasks and focus on creating the environmental scaffolding for their teams, execution becomes the default path.

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So, we’re going there looking at this 20 stories power very, very high unit with a huge crack in it and I’m basically lost I have no idea what to do.

He was a founding member of Susie’s Cause in supporting the fight against colon cancer and enjoys fishing time at the beach and traveling with his family.

I also know even that time and tenure when you were at Hard Rock I think the business itself kind of took up a few rollercoasters it wasn’t always right.

So, when I start thinking that—you name in here seven challenges to doing digital right I sort of goodness I probably added five more just right there.

When Jennifer’s husband suffered a near-fatal injury after winning the lacrosse World Cup, their family faced a sudden, overwhelming physical shift.

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Without structural alignment levers integrated directly into daily workflows, leaders revert to legacy habits as soon as operational pressure mounts.

Most HR initiatives stall because organizations attempt to drive behavioral shifts using administrative mandates rather than structural environment design.

Short-interval cadences, such as fifteen-minute pre-shift huddles, serve as environmental alignment levers that reset operational focus before work begins.

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Jim Rembach: I also know some people personally who kind of play that superwoman role and again it comes down to that self-reflection component.

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If we can sit down with them with that away person and say, wow, I have a problem I really need your help I want to avoid this bad thing from happening.

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Leaders often assume that strategic failure comes from a lack of talent or clear directions, forcing teams through endless compliance workshops.

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Legacy operating systems rely on manual enforcement, which forces leaders to spend energy managing friction rather than driving strategic velocity.

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This friction forces constant executive intervention, delays strategic decision-making, and increases voluntary turnover among high-performing talent.

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I guess what I’m saying is that—for example, micro-financing, providing people in third world countries the opportunity to make money and do good with it.

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So that’s where the title of the book came from and the funny thing is I ended up writing 42 first-person true narratives about things that have happened,.

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When Jeff McManus took over landscape operations at Turnberry Isle Resort in North Miami at twenty-five years old, he stepped directly into systemic chaos.

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On a senior leadership team, the financial cost of this behavioral hesitation creates an unmeasured line item that bleeds operating margins every quarter.

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This showed up in the form of weekend chores, a home environment run with military discipline, and sports and work participation from very early ages.

Jim Rembach: I know when you start going through a transition like that often times you don’t know what effect is actually happening to your people.

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When empathy decreases across teams, cross-silo coordination breaks down because individuals focus on localized targets rather than shared outcomes.

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When leaders guess at solutions, they risk misallocating capital toward non-existent issues while real structural constraints continue to drain margins.

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So, when you were actually going through and doing research for that book how were you able to separate your own situation from giving people advice?

Research consistently demonstrates that eighty-eight percent of workforce behavior drifts away from strategic intent when supportive systems are absent.

Think about what it felt like to be tasked with reforming a massive city agency while your staff was still using rotary phones.

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When an enterprise relies on an outdated administrative design to handle modern operational velocity, subtle friction converts into severe Execution Drift.

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This drag erodes operational margins because leadership ends up deploying secondary capital to resolve coordination failures and replace exhausted talent.

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When executives provide an operational plan that supports the broader vision, leaders can stand tall in their decisions and build true systemic alignment.

Here’s my experience, when you are brought or somebody’s into change they forget to respect the legacy that this people have created in that organization.

Reducing execution drift requires replacing voluntary oversight with governed environmental scaffolding that supports decision-making in the flow of work.

In fact, the attributes component has become a huge contributor to a whole thing I do with clients that’s grown over the recent years called career vision.

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Organizations must shift from passive training models to an active leadership execution system that provides real-time guidance in the flow of work.

This overload triggers an operational risk reflex, forcing managers to focus on immediate tactical survival rather than long-term strategic execution.

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Michael studied Social Styles and soon gained the ability to “read” people, changing how he communicated to better connect with just about anyone.

Most enterprise operating systems lack this structural discipline, allowing daily handoffs to wobble as strategic intent moves across operational silos.

We see this exact dynamic across enterprise organizations when teams attempt to launch major strategic initiatives inside legacy administrative systems.

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When leaders navigate multi-disciplinary roles or strategic pivots, the legacy infrastructure fails to provide real-time reinforcement in the flow of work.

Research shows that only a small fraction of individuals consistently apply classroom concepts once they return to high-pressure work environments.

I made the same mistake of assuming that providing smart people with clear goals and existing tools was enough to guarantee execution.

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Earlier in my career, I assumed that providing technical experts with more data and tighter goals would automatically produce better operational execution.

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When Bob Tiede earned his childhood title of Post Hole Digger on a South Dakota farm, he learned early that real work requires getting into the dirt.

Jim Rembach: Gosh, you know as you were talking, thanks for sharing that, I started even thinking about an internal person whose an expert in their career.

It was a stark demonstration of what happens when individuals confront uncomfortable, uncool realities directly rather than retreating into quiet silence.

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Working more than one hundred miles offshore on a seventy-five-foot steel lobster boat in southern Rhode Island teaches you the physical reality of trust.

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That disconnect between high-level strategic growth targets and daily operational handoffs creates an unmeasured Execution Drift across core revenue lines.

Chris and his lovely bride of 36 years Diane live in Conifer Colorado at 8400 feet above sea level with their flecked coat retriever Shady, the wonder dog.

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I missed this myself for years, we assume that teams maintain unprofitable initiatives because they lack commercial discipline or accountability.

Chantal Bechervaise: I think the one thing that most leaders or anybody in a workplace to help not make it suck is trust in the ability of their employees.

Jim Rembach: You know you bring up, oh wow, I mean just a whole diverse slew of questions in my mind when you even mention the word Omnichannel, right.

In traditional corporate environments, we force people into rigid, single-track boxes and wall off their personal strengths from daily operational roles.

When Blake moved to New York City without a family trust fund, she learned that survival required absolute alignment between effort and reality.

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Sustainable strategic execution requires structural environment upgrades that shield long-term goals from being crowded out by daily administrative gravel.

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True operational peace occurs when we stop treating our workforce as passive, dependent staff and help them operate as internal value-adding consultants.

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This expectation gave him a strong drive to achieve, serve others, and pursue excellence in a fashion that reflected ethics and a keen sense of fair play.

Jim Rembach: Even often times though when you start talking about that illegal piece, it doesn’t necessarily mean that it’s going to stop happening.

I could have come up with other solutions maybe and I just learn that my entire team feels like people and I am very much a data-driven show-me person.

This systemic mismatch forces teams to work on mismatched timelines, resulting in product delays, poor market positioning, and high inventory markdowns.

This causes leaders to over-apply their most comfortable strengths, turning positive qualities like magnetism into isolating, team-disrupting liabilities.

You pull twenty-four-hour shifts, meticulously regulating smoke, fuel, and airflow to ensure the meat cooks consistently over hours of slow, intense heat.

When organizations face rapid change, they often suffer from Execution Drift, stalling out because they are practicing fear instead of boldness.

One of my favorite playwright is August Wilson who wrote this magisterial cycle of the African-American life through the decades from the last century.

When leaders lack the supportive structures needed to align their teams, the resulting confusion causes skilled talent to disengage and eventually depart.

Jim Rembach: Okay, Fast Leader listeners you can find links to that and other bonus information from today’s show by going to Fastleader.net/Judith Glaser.

From an early age Jack Mackey had a pathological aversion to authority, think James Bond his childhood hero minus the tough guy looks and luxury lifestyle.

And what’s really great about that is there’s very little risk of injury as supposed to lifting heavy weights and it really focuses on overall fitness.

He wrote some other books that cover frameworks for getting into college, capturing leads at trade shows and even becoming a perfect parent.

Jim Rembach: There’s some really good points there and I find that a very large percentage of those that have worn uniforms still wear uniform.

Listen to Louis tell his story of learning about leadership behavior and what leading by example really means so you can move onward and upward faster.

Jim Rembach: Okay, Fast Leader legion, you can find links to that and other bonus information from today’s show by going to fastleader.net/ShepHyken.

Carrie spends her free time either at sporting events or unplugged up North in Michigan with her four boys and husband where they actively hunt and fish.

This requires us to stop lecturing our people on bravery and start altering the environment so that taking a leap becomes the path of least resistance.

When strategic execution drifts, organizations routinely pay a steep, unmeasured financial penalty through lost leadership capacity and talent liquidation.

Jim Rembach: Thank you Dave for sharing that—we’ll again make those available as well as other items on the fast leader.net/Dave Rendall show notes page.

He’s been around the block enough times and even skeptical MBA students recognize that he’s got some street cred more than just that book learning stuff.

Imagine searching through a county jail health clinic as a young psychology intern, or standing in a cold mailroom trying to trace a single lost envelope.

Imagine dressing up in a blonde, pageboy wig in the suffocating Chicago heat and humidity just to represent Buster Brown outside your father’s shoe store.

You can even hear the energy in your voice when you talk about those things it’s kind of like, unending, un-bounding, where does which come from?

And I think the same thing happens with social media, there are people who love to get up on their soapbox and complain and talk about what’s going wrong.

When those straits are manage well they can help you get over the hump faster but their managed poorly or not recognize that—Oh, they can lead to disaster.

In 2014, the team launched the D-backs Give Back Jersey program which will outfit more than 35,000 youth players across 60 leagues this season.

Fear and negative impressions fester in the space where coaching should live, driving talented people to make impulsive, survival based choices.

I been thinking about this a lot lately, the wonderful singer-songwriter Harry Chapin in an interview once said that there is good tired and had tired.

I would blurt out the correct operational solution during high-pressure situations, only to watch my team shut down under the weight of my own frustration.

She later institutionalized this practice, designing active learning sessions at 1:00 PM to break the daily gerbil wheel right when energy naturally dips.

When leaders operate under the subconscious fear that they do not matter, they naturally over-compensate by inserting themselves into every decision.

When we hold people accountable for high-level numbers they cannot directly control, we trigger a protective reflex that accelerates Execution-Drift.

I didn’t even know Gandhi’s quote back then that’s what I think this one story I’m going to tell you probably actually help prove it.

When executive teams assume that execution gaps stem from a lack of skill or willingness, they often implement redundant training or punitive metrics.

I love this as a mentality, you almost need to treat them Jim, that there’s nothing tying them to being part of your team, that they have to want to do it.

The Leadership Execution Institute (LEI) research confirms that eighty-eight percent of people trained on a new behavior drift back to their old habits.

Because when I see the people who are leading well in getting things done in their life and careers they don’t push things they just do the right things.