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108: Neal Topf: For 365 days I was miserable and I left

Home/Podcasts/108: Neal Topf: For 365 days I was miserable and I left

108: Neal Topf: For 365 days I was miserable and I left

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Neal Topf Show Notes

Neal Topf got his first job in New York City at the age of twenty-five in a large direct marketing agency. The boss that had hired him was wonderful during his interview, so Neal was excited to get going. But this same boss turned into Neal’s nightmare. She made his life so miserable that if he met her today he would hug her and thank her. Listen and learn why Neal is so grateful.

Neal is a proud native Washingtonian (Washington DC), having grown up in one of the most diverse and exciting cities where a kid can grow up.

Neal graduated from the prestigious Sidwell Friends School where he underachieved and failed math, among some of the brightest and most capable students in Washington DC. The lesson of underachieving at a young age among young overachievers has always motivated Neal to excel, give maximum effort, and strive for the highest quality possible in everything he does. As a practitioner and colleague. In his work life. And as a parent and friend in his personal life.

Neal has combined unique skills and interests in Spanish language, Latin America, technology, telecommunications, direct marketing, and more recently, customer care in his role as Co-Founder and CEO of Callzilla.

The outsourced contact center provides customer-experience focused solutions to companies throughout the US. Neal is proud that Callzilla has earned a reputation for high quality and for its execution. Like a well-oiled machine or a football team offense that executes a play to perfection, Neal’s greatest achievement is running a business that competes hard, grows, and evolves in one of the most competitive industries on the planet.

Neal currently resides in Weston, Florida, one of the greatest small cities in the US. His true passions are his family – his beautiful wife Marcela, a therapist, and their young son Jacob and the Washington Redskins football team.

One day, Neal hopes to be a full time writer, journalist, world-traveler, foodie, and cheerleader for the underdogs of the world.

Tweetable Quotes and Mentions

Listen to @NealTopf to get over the hump on the @FastLeaderShow Click to Tweet

“Our business is to serve customers and that is not an inexpensive business.” -Neal Topf Click to Tweet

“If we perform and exceed expectations, we add value.” -Neal Topf Click to Tweet 

“We have greater technology and insights and yet satisfaction levels continue to plummet.” -Neal Topf Click to Tweet 

“Try to understand human behavior and what makes people satisfied.” -Neal Topf Click to Tweet 

“If we have the ability to provide wow moments, let’s do that.” -Neal Topf Click to Tweet 

“Wow moments translate into incredible things dollars and cents wise.” -Neal Topf Click to Tweet 

“We have the ability to leave our thumbprints on people’s lives.” -Neal Topf Click to Tweet 

“It comes down to simple blocking and tackling to provide customer satisfaction.” -Neal Topf Click to Tweet 

“It’s not about what I know, it’s about what my team members know.” -Neal Topf Click to Tweet 

“Today kids do not compete locally, they compete with kids globally.” -Neal Topf Click to Tweet 

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Hump to Get Over

Neal Topf got his first job in New York City at the age of twenty-five in a large direct marketing agency. The boss that had hired him was wonderful during his interview, so Neal was excited to get going. But this same boss turned into Neal’s nightmare. She made his life so miserable that if he met her today he would hug her and thank her. Listen and learn why Neal is so grateful.

Advice for others

Reduce the complexity of serving customer to the basics of blocking and tackling.

Holding him back from being an even better leader

Patience. I wish I was more patient.

Best Leadership Advice Received

Lead like you would like to be treated.

Secret to Success

The size of the fight in the dog.

Best tools that helps in Business or Life

Feistiness. You’ve got to fight for what you are given.

Recommended Reading

Outliers: The Story of Success

Contacting Neal

Email: ntopf [at] callzilla.net

Website: http://www.callzilla.net/

Facebook: https://www.facebook.com/nealtopf

LinkedIn: https://www.linkedin.com/in/nealtopf

Twitter: https://twitter.com/NealTopf

Resources and Show Mentions

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.


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By | 2017-02-15T00:34:59+00:00 February 15th, 2017|Podcasts|1 Comment

About the Author:

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Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.