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075: Nate Brown: I didn’t have to buy into that narrative

Home/Podcasts/075: Nate Brown: I didn’t have to buy into that narrative

075: Nate Brown: I didn’t have to buy into that narrative

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Nate Brown Show Notes

Nate Brown and his wife moved to Nashville for a job. Placing a lot of his identity in his job, Nate felt like he lost everything when he was removed from the business. Some of the words that were used when he was terminated hurt deeper than anything he could imagine. Listen to Nate tell his story of how he was able to get over the hump.

Nate was raised in Seattle, Washington, but has lived all over the South East since then.  Growing up, Nate specialized in sports that no other kids thought were cool.

These included golf, tennis, badminton, and ping-pong.  Most of his afternoons were spent kicking around a golf course, followed by evenings in the game room.  The pinnacle of his youth came when he won a talent show by reenacting Disney’s “The Lion King” on rollerblades.

Once the country club dream faded into real life, Nate has been slightly more ambitious.  He began working for a safety technology company soon after attending Toccoa Falls College, and has been working to make workplaces safer ever since.

He has held a variety of roles in the services department of UL Workplace Health and Safety including Customer Service Representative, Migration Consultant, Training Manager, and Support Manager.

More recently Nate has been participating in the larger support community through blogging and speaking.  He has led sessions on Customer Effort Score and Gamification at the 2015 ICMI Conference and Expo and looks forward to speaking at both ICMI and HDI conferences in 2016.  He is also the author and founder of the blog CustomerCentricSupport.com.

More personally Nate has two daughters and wife who capture most of his attention and time.  He finds his home in Nashville, Tennessee where he enjoys disc golfing, fishing, photography and serving in his local church.

Tweetable Quotes and Mentions

Listen to @CustomerIsFirst to get over the hump on the @FastLeaderShow Click to Tweet

“Photography has helped me to just see what’s there and to find it beautiful.” -Nate Brown Click to Tweet

“There’s always going to be a situation where you can feel like you’re the victim.” -Nate Brown Click to Tweet 

“You always have the ability to choose in a way that’s going to edify people.” -Nate Brown Click to Tweet 

“Telling everybody but that one person

[about a problem] ruins your credibility.” -Nate Brown Click to Tweet 

“We make so many commitments in our mind; sometimes that needs to flow through our hand.” -Nate Brown Click to Tweet 

“What is behind that leader that’s causing them to act and behave that way?” -Nate Brown Click to Tweet 

“Great leaders apply their skills to benefit the people that are around them.” -Nate Brown Click to Tweet 

“When I see a leader that I aspire to be it’s that person leading with authenticity.” -Nate Brown Click to Tweet 

“A true leader is committed to the betterment of the group.” -Nate Brown Click to Tweet 

“I can change the narrative in my own mind and make a new legacy.” -Nate Brown Click to Tweet 

“The goal is to always to get better and there’s no finish line.” -Nate Brown Click to Tweet 

“I try to look at me through everyone else’s eyes.” -Nate Brown Click to Tweet 

“I’m there to further the causes that I believe in.” -Nate Brown Click to Tweet 

“Live in the moment and be satisfied to make those around you happier.” -Nate Brown Click to Tweet   

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Hump to Get Over

Nate Brown and his wife moved to Nashville for a job. Placing a lot of his identity in his job, Nate felt like he lost everything when he was removed from the business. Some of the words that were used when he was terminated hurt deeper than anything he could imagine. Listen to Nate tell his story of how he was able to get over the hump.

Advice for others

The goal is to always to get better and there’s no finish line.

Holding him back from being an even better leader

Fear

Best Leadership Advice Received

Find laser focus.

Secret to Success

Authenticity

Best tools that helps in business or Life

Interpersonal communication skills

Recommended Reading

Leading Change, With a New Preface by the Author

Contacting Nate

Website: http://customercentricsupport.com/

LinkedIn: https://www.linkedin.com/in/tfcdawg

Twitter: https://twitter.com/CustomerIsFirst

Resources

Customer Grade the Call

Creating an even better place to work

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.


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By | 2016-10-31T16:06:25+00:00 June 29th, 2016|Podcasts|0 Comments

About the Author:

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Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.