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049: Leslie O’Flahavan: I have the joy of looking over my shoulder

Home/Podcasts/049: Leslie O’Flahavan: I have the joy of looking over my shoulder

049: Leslie O’Flahavan: I have the joy of looking over my shoulder

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Leslie O’Flahavan Show Notes

Leslie O’Flahavan was a high school English teacher and had deep joy in being a teacher. After her first child arrived, she wondered how she would juggle the long hours at school and the challenges of parenthood. So she (naively) started her own business and quickly proceeded to make only $3,000 in her first year. That’s when Leslie made an important discovery that helped her get over the hump.

Leslie O’Flahavan grew up in Chicago, but she’s lived in Washington, DC since 1988, and she feels like she is “from” DC now.

While Leslie hopes she won’t be leaving anything “behind” any time soon, she hopes her legacy will be that she helped people improve the way they write, so they can understand each other better and do their jobs well.

Leslie believes good writers are made, not born. She believes that most people can be helped to write really well at work. She believes that people do have the capacity to improve the way they communicate.

Leslie is a get-to-the point writer and an experienced, versatile writing instructor.  As E-WRITE owner since 1996, Leslie has been writing content and teaching customized writing courses for Fortune 500 companies, government agencies, and non-profit organizations. Leslie can help the most stubborn, inexperienced, or word-phobic employees at your organization improve their writing skills, so they can do their jobs better.

She’s got soup-to-nuts experience with online communication; she’s developed content strategy, written online style guides, trained employees, benchmarked content and e-mail quality, written content, and more. As a result of her work, E-WRITE clients improve their customer satisfaction ratings, reduce training cycles, improve productivity, and limit legal risk.

Leslie is a frequent and sought-after conference presenter, a former faculty member at DigitalGov University, and the co-author of Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents. Leslie holds a B.A. in English and Rhetoric from the University of Illinois and an M.S.Ed from Northern Illinois University. She lives in Silver Spring, Maryland with her husband, daughters, and dog (who barks concisely, of course).

Tweetable Quotes and Mentions

Listen to @LeslieO and get over the hump on the @FastLeaderShow Click to Tweet

“The tasks of writing well at work are changing so quickly.” Click to Tweet

“We need writing skills that are made of rubber, not of steel.” Click to Tweet

“Really rigid grammar police, they suffer.” Click to Tweet

“Writing is changing very quickly and good writers change with it.” Click to Tweet

“The principles of effective writing haven’t changed, the channels have changed.” Click to Tweet

“I need to write in a way that makes my reader understand and care.” Click to Tweet

“The writer’s obligation is to make the writing interesting and easy to read.” Click to Tweet

“I can make a vigorous business teaching people to write better.” Click to Tweet

“With the passion and skill in place, making a business is possible.” Click to Tweet

“My goal is the same, but the world around changes.” Click to Tweet

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Hump to Get Over

Leslie O’Flahavan was a high school English teacher and had deep joy in being a teacher. After her first child arrived, she wondered how she would juggle the long hours at school and the challenges of parenthood. So she (naively) started her own business and quickly proceeded to make only $3,000 in her first year. That’s when Leslie made an important discovery that helped her get over the hump.

Advice for others

The market may not be too crowded for you even if what you’re offering is already being offered by other people or seems too humble to offer.

Holding her back from being an even better leader

I don’t have enough staff.

Best Leadership Advice Received

Keep on going.

Secret to Success

I work really hard; it’s not a secret.

Best tools that helps in business or Life

Good presentation skills.

Recommended Reading

Letting Go of the Words, Second Edition: Writing Web Content that Works (Interactive Technologies)

Contacting Leslie

Website: http://www.ewriteonline.com/

LinkedIn: https://www.linkedin.com/in/leslieoflahavan

Twitter: https://twitter.com/leslieo

Resources

Free Chapter: Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agentshttp://www.ewriteonline.com/writing-workbook/preview-the-workbook

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.


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By | 2016-10-31T16:06:34+00:00 December 30th, 2015|Podcasts|0 Comments

About the Author:

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Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.