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094: Kristy Powers: At 16 I had to live on my own

//094: Kristy Powers: At 16 I had to live on my own

094: Kristy Powers: At 16 I had to live on my own

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Kristy Powers Show Notes

Kristy Powers was 16 years old and had to move away from home. As an honors student Kristy was determined to finish school. Needing to support herself, Kristy was able to find a source of income and food. Listen to how she was able to get over this adult sized hump at such a young age.

Kristy was raised with one sister and three brothers in Ormond Beach, Florida, a town that cozies up to Daytona Beach, “The world’s most famous beach.” She had an independent start at young adulthood having lived on her own since she was 16. She finished high school with honors and attended college while working several waitressing jobs. Kristy began her professional career quite young having been promoted to serve as Executive Assistant and Resort Manager at a country club at the age of 18.

Through her early experiences, Kristy discovered her love for serving and leading others with a strong belief that those go hand in hand. She credits two early influences that helped her find her way; Tom Hopkins, best-selling author & famed, international sales trainer and Robin Leach, the host of the tv show, “Lifestyles of the Rich and Famous.” Tom taught her that everyone is a salesperson; selling ideas, opinions and themselves every day. Robin taught her “Champagne wishes and caviar dreams.” Both of these ideas led her to believe and invest in herself for a good life.

Kristy has built three industry recognized contact centers from the ground up and led positive changes toward award-winning service in two others. Currently, she is the Manager of Quality Service with Navy Federal Credit Union, the world’s largest credit union. Kristy and her team have recently taken their 3500 person contact center on a Quality Evolution to elevate the service provided to members and team members every day.

In her spare time, Kristy enjoys cooking and entertaining friends in the home that she and her husband Greg share in a Virginia suburb of Washington D.C.

Tweetable Quotes and Mentions

Listen to @KristyPowers and get over the hump on the @FastLeaderShow Click to Tweet

“Our Baby Boomers are retiring and there not enough Gen X’ers to take over.” -Kristy Powers Click to Tweet

“What quotes inspire you about your desired competencies?” -Kristy Powers Click to Tweet 

“What do you want your behavior to look like in the future?” -Kristy Powers Click to Tweet 

“Look to grow, it could be the difference between being great and being a rock star.” -Kristy Powers Click to Tweet 

“What did you do this week for your development?” -Kristy Powers Click to Tweet 

“What do you intend to do next week for your development?” -Kristy Powers Click to Tweet 

“It’s real easy to put a development plan together and shove it in a drawer.” -Kristy Powers Click to Tweet 

“Put your goals out to the universe; many things can come your way.” -Kristy Powers Click to Tweet 

“Other people want to help you do your best.” -Kristy Powers Click to Tweet 

“Empowerment pays off for all of us.” -Kristy Powers Click to Tweet 

“Sometimes we’re going to mess up; it’s okay as long as we learn from it.” -Kristy Powers Click to Tweet 

“It will all turn out okay as along as we have the best of intentions.” -Kristy Powers Click to Tweet 

“I need to flex my communication style to ensure I get the best response from others.” -Kristy Powers Click to Tweet 

“Age and experience has helped me focus more on people.” -Kristy Powers Click to Tweet  

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Hump to Get Over

Kristy Powers was 16 years old and had to move away from home. As an honors student Kristy was determined to finish school. Needing to support herself, Kristy was able to find a source of income and food. Listen to how she was able to get over this adult sized hump at such a young age.

Advice for others

Help others to dream more, learn more, become more and do more.

Holding her back from being an even better leader

Nothing. If it’s to be it’s up to me.

Best Leadership Advice Received

Leadership is a lot like parenting. It takes, love, wisdom, direction, clear expectations, sometimes discipline, and lots of laughter.

Secret to Success

My ability to comfortably lead in ambiguity.

Best tools that helps in business or Life

Amazon prime and MBTI.

Recommended Reading

The Inspiring Leader: Unlocking the Secrets of How Extraordinary Leaders Motivate

Contacting Kristy

email: kristy_powers [at] navyfederal.org

LinkedIn: https://www.linkedin.com/in/kristypowers

Twitter: https://twitter.com/KristyPowers

Resources

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.


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By | 2016-11-09T06:48:49+00:00 November 9th, 2016|Podcasts|0 Comments

About the Author:

Author Image
Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.