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064: Karin Hurt: What do you mean I’m a fraud

Home/Podcasts/064: Karin Hurt: What do you mean I’m a fraud

064: Karin Hurt: What do you mean I’m a fraud

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Karin Hurt Show Notes

Karin Hurt had just been promoted to her first executive job in human resources. Her first responsibility was to construct a new diversity council. Things were going great until one of her council members came running into her office and called her a fraud. Why? Listen to Karin’s story and learn how she was able to move onward and upward faster.

As Karin’s mom would tell it, Karin’s been playing with leadership principles from the time she was a toddler, organizing her stuffed animals and telling them what to do, and later directing her gaggle of younger cousins in family Christmas shows and other shenanigans.

Karin’s work experience is primarily based on 20+ years at Verizon where she held executive positions in HR, Leadership Development, Sales, Marketing, and Customer Service. She most recently served as Executive Director of the Strategic Partnership Channel at Verizon Wireless where she transformed customer service outsourcing, working with companies and call centers to build strong cultures that deliver positive customer experiences. Her high-trust, high-collaboration approach drove substantial improvement across the portfolio, with centers performing at parity or above internal centers.

Prior to that she led a Verizon Wireless sales team (2200 employees), leading the nation in store sales to the small and medium business space. Karin’s consulting takes a comprehensive approach to developing confident, competent, and creative front-line teams.

Karin has a BA in Communication from Wake Forest University, an MA from Towson University in Organizational Communication, and additional graduate work at the University of Maryland, where she currently teaches in the MBA and Executive Development programs.

Karin’s mission is to stamp out “the win at all costs” mentality so rampant in organizations, and prove that the best way to get results that last is by being a decent human being.

She and her coauthor, David Dye, have recently written a Book, Winning Well, a Managers Guide to Getting Result- Without Losing Your Soul which is based on the foundational principles of Confidence, Humility, Results and Relationships.

Karin lives near Washington, DC with her husband and two sons. She knows the stillness of a yogi, the reflective road of a marathoner and the joy of being a mom raising emerging leaders.

Tweetable Quotes and Mentions

Listen to @LetsGrowLeaders to over the hump on the @FastLeaderShow Click to Tweet

“You can lead and get results and still be a decent human being.” -Karin Hurt Click to Tweet

“It’s important to know how you’re being perceived by others.” -Karin Hurt Click to Tweet 

“When it comes down to it we all want some of the same fundamental things.” -Karin Hurt Click to Tweet 

“It’s an important skill to teach your children to be open to how they’re perceived.” -Karin Hurt Click to Tweet 

“You’re not going to improve the skillsets of your team if people are not hearing what they need to hear.” -Karin Hurt Click to Tweet 

“People coming out of MBA programs are missing the basic communication skills.” -Karin Hurt Click to Tweet 

“The things that are most fulfilling are generally the things that feel a bit scary.” -Karin Hurt Click to Tweet 

“If you succeed at something that scares you, the next time….it won’t feel as scary.” -Karin Hurt Click to Tweet 

“I’ve got to lead from who I am.” -Karin Hurt Click to Tweet 

“I’ve got to help other people lead from who they are.” -Karin Hurt Click to Tweet 

“Take some time and look back…see that people are with you.” -Karin Hurt Click to Tweet 

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Hump to Get Over

Karin Hurt had just been promoted to her first executive job in human resources. Her first responsibility was to construct a new diversity council. Things were going great until one of her council members came running into her office and called her a fraud. Why? Listen to Karin’s story and learn how she was able to move onward and upward faster.

Advice for others

Gain greater perspective on how people perceive you.

Holding her back from being an even better leader

Managing the firehose of tasks coming in.

Best Leadership Advice Received

Take some time and look back. You got to make sure you’re look back and that people are with you.

Secret to Success

Developing real connections with people as human beings.

Best tools that helps in business or Life

www.zoom.us

Recommended Reading

Give and Take: Why Helping Others Drives Our Success

Winning Well: A Manager’s Guide to Getting Results—Without Losing Your Soul

Contacting Karin

Website: http://www.letsgrowleaders.com

LinkedIn: https://www.linkedin.com/in/karin-hurt-7ab25910

Twitter: https://twitter.com/LetsGrowLeaders

Resources

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.


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By | 2016-10-31T16:06:28+00:00 April 13th, 2016|Podcasts|0 Comments

About the Author:

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Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.