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050: Jeofrey Bean: I couldn’t get them to agree

Home/Podcasts/050: Jeofrey Bean: I couldn’t get them to agree

050: Jeofrey Bean: I couldn’t get them to agree

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Jeofrey Bean Show Notes Page

Jeofrey Bean was hired as a market planner to help turn his company around. He was responsible for helping the company to develop products that the marketplace was going to love. The problem for Jeof was that he needed several different departments to work together to accomplish the company’s goals. And they weren’t. Being in a bind, Jeof got an idea that ultimately changed the company culture. Listen to Jeof tell his story so you can get over the hump.

Jeofrey grew up in the Boston area and then his family moved to Michigan where his passion about cars, the companies that make them and the people that buy, use and race them grew.

Jeofrey has had, and still has, many interests including loudspeaker design, documentaries, photography, jazz, hiking, and customer behavior.

While in high school, a friend’s dad was an engineer for Ford Motor Company and would bring home experimental vehicles, many for test driving and comments from drivers and passengers.  One day he told Jeof that the marketing people at Ford recommended that they increase the price on a new Lincoln model they made to compete more effectively with Cadillac and to increase sales.  That was the moment that Jeofrey recalls began his interest in customer behavior and marketing.

Jeofrey’s experience prior to going to college included a customer service position at a high end audio shop interacting with product reps, prototype and new products and customers. This experience increased his passion and curiosity for understanding why people buy what they do and what really makes them happy.

Throughout his career he has worked at small innovative businesses and dynamic Fortune 500 companies in the computer and telecommunications industries (including Sprint and AT&T) developing and marketing products and services.

In 2004, Jeofrey started Del Mar Research assisting companies in making successful decisions about the Internet, marketing and customer service to improve or innovate customer experience.

Jeofrey is the author of Customer Experience Rules! And the best-selling book The Customer Experience Revolution, based on experience, research and in-person interviews with many CX leaders. He is also a part-time Professor of Business Management and Marketing at UC San Diego Extension teaching classes in Online Marketing Strategies and Customer Experience Leadership.

Jeofrey currently resides in beautiful San Diego, California.

Tweetable Quotes and Mentions

Listen to @JeofreyBean and get over the hump on the @FastLeaderShow Click to Tweet

“It really gets me jazzed when someone gets it and goes and makes a difference” -Jeofrey Bean Click to Tweet

“There’s a leadership evolution…it’s definitely changing and dynamic.” -Jeofrey Bean Click to Tweet 

“Know your do-for’s.” -Jeofrey Bean Click to Tweet 

“What can I do for you that you’ll value?” -Jeofrey Bean Click to Tweet

“As you get older you want to be relevant and valuable to the younger generation.” -Jeofrey Bean Click to Tweet 

“I wanted them to see the product lifecycle for themselves.” -Jeofrey Bean Click to Tweet 

“I respect what you know, I think collectively we have to agree.” -Jeofrey Bean Click to Tweet 

“Let’s get out of this my opinion, your opinion, and let’s observe them.” -Jeofrey Bean Click to Tweet 

“You have to be patient, as far as taking yourself out of the center.” -Jeofrey Bean Click to Tweet 

“Even if you know it’s a conclusion you’ve come to, people want to come to their own.” -Jeofrey Bean Click to Tweet 

“Don’t be ego invested.” -Jeofrey Bean Click to Tweet 

“It’s not about me, it’s about what we are trying to solve.” -Jeofrey Bean Click to Tweet 

“Personally and professionally, did I make a positive difference?” -Jeofrey Bean Click to Tweet 

“I want to be surprised by the different answers because I don’t know it all.” -Jeofrey Bean Click to Tweet 

“You can know a bunch of things, but are you effective with that?” -Jeofrey Bean Click to Tweet 

“Knowing things can be over-rated if you can’t be effective and efficient.” -Jeofrey Bean Click to Tweet 

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Hump to Get Over

Jeofrey Bean was hired as a market planner to help turn his company around. He was responsible for helping the company to develop products that the marketplace was going to love. The problem for Jeof was that he needed several different departments to work together to accomplish the company’s goals. And they weren’t. Being in a bind, Jeof got an idea that ultimately changed the company culture. Listen to Jeof tell his story so you can get over the hump.

Advice for others

Take yourself out of the center and don’t be ego invested.

Holding him back from being an even better leader

The time to meet other leaders and get insights from them.

Best Leadership Advice Received

When Dave Marmonti said, “What can I do for you.” and he meant it.

Secret to Success

Providing an environment where people are truly free to express their concerns and ideas.

Best tools that helps in business or Life

Understanding the diversity of opinions and ideas and disciplines.

Recommended Reading

Onward: How Starbucks Fought for Its Life without Losing Its Soul

The Design of Everyday Things: Revised and Expanded Edition

Contacting Jeof

Website: http://www.delmarresearch.com/

LinkedIn: https://www.linkedin.com/in/jeofreybean

Twitter: https://twitter.com/jeofreybean

Resources

Customer Experience Rules! Sample rules book by Jeofrey Bean

 


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By | 2016-10-31T16:06:34+00:00 January 6th, 2016|Podcasts|1 Comment

About the Author:

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Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.