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038: Jana Sedivy: That was really demoralizing

Home/Podcasts/038: Jana Sedivy: That was really demoralizing

038: Jana Sedivy: That was really demoralizing

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Jana Sedivy Show Notes

Jana Sedivy volunteered to run a group that collected old computers to send to developing countries. First, she tried to send the computers to Bolivia. That failed. Then she tried to send the computers to Afghanistan. And that was met with much difficulty. Listen to Jana tell her story of how she was able to persevere and get over the hump.

Jana was born and raised in Montreal, Canada and was the fifth out of six kids. Conditioned to be a mediator, Jana is also a self-professed data nerd and people nerd.

Jana spent her early life and career crossing back and forth from a people-centered path, to a science-centered path, and back again.

She started out studying acting, then marketing, then switched to computer science and physics.  Paradoxically, working with technology all day got her interested in people again.  She was fascinated with how people interact with technology, and how they use it to accomplish their goals.

After getting her Masters in Human Computer Interaction she went on to work as a researcher at Xerox PARC where she worked on a precursor to the Internet of Things.  Then later at Adobe, she discovered to her surprise that she had a passion for creating better experiences for enterprise software

She has 21 patents, has published peer reviewed articles on semiconductor lasers and human computer interaction, writes for online customer experience and user experience journals, and is a conference speaker.

These days, she has found the perfect blend of people and science for her split personality.

She has an award-winning consulting practice that helps B2B technology companies take the guesswork out of product decisions.  She has worked with Fortune 50 companies, startups, and everything in between.  If you are tired of making product decisions based on the loudest engineer in the room, she can help!  Her passion is using data to help companies give their customers a better experience.

She loves Bollywood, making pickles, and many other deeply uncool activities.

Tweetable Quotes and Mentions

Listen and @janasedivy will help you get over the hump on the @FastLeaderShow Click to Tweet

“B2B technology is kind of the dark matter that holds our society together.” -Jana Sedivy Click to Tweet

“It’s really easy to get bogged down…and end up majoring in minor things.” -Jana Sedivy Click to Tweet 

“Even though you feel demoralized…you have to keep your people focused.” -Jana Sedivy Click to Tweet 

“Sometimes stuff just happens…and you need to roll with it.” -Jana Sedivy Click to Tweet 

“Focus on the positive and remember what’s working well.” -Jana Sedivy Click to Tweet 

“It helps to have someone show you and tell you…so that you’re doing the right things.” -Jana Sedivy Click to Tweet 

“You have to just know where you’re going and just keep showing up and do the work.” -Jana Sedivy Click to Tweet 

“The questions are actually not as important as how you listen to them.” -Jana Sedivy Click to Tweet 

“Give people what they’re asking for so you can give them what they need.” -Jana Sedivy Click to Tweet 

“They don’t really care about the solution, they care about the symptom.” -Jana Sedivy Click to Tweet

“Our humanity is what connects us.” -Jana Sedivy Click to Tweet 

“Everybody has got something that they do just naturally and effortlessly.” -Jana Sedivy Click to Tweet 

“Find that thing that comes really effortlessly to you…leverage that.” -Jana Sedivy Click to Tweet 

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Hump to Get Over

Jana Sedivy volunteered to run a group that collected old computers to send to developing countries. First, she tried to send the computers to Bolivia. A new president cause her donors to pull out. Then she tried to send the computers to Afghanistan. And a closed border stopped her container. Listen to Jana tell her story of how she was able to persevere and get over the hump and move onward and upward.

Advice for others

Find that thing that comes really effortlessly to you and somehow figure out how you can leverage that and make that your career.

Holding her back from being an even better leader

Not carving out enough time to make sure I am focusing on the main thing.

Best Leadership Advice Received

We are all connected by our humanity.

Secret to Success

I am able to make connections with a wide variety of people.

Best tools that helps in business or Life

The ability to learn.

Recommended Reading

Give and Take: Why Helping Others Drives Our Success

Contacting Yana

Website: http://authenticinsight.com/

Twitter: https://twitter.com/janasedivy

LinkedInhttps://www.linkedin.com/in/janasedivy

Resources

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.

By | 2016-10-31T16:06:41+00:00 October 14th, 2015|Podcasts|0 Comments

About the Author:

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Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.