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040: Jack Mackey: Sometimes fear brings out the best in you

Home/Podcasts/040: Jack Mackey: Sometimes fear brings out the best in you

040: Jack Mackey: Sometimes fear brings out the best in you

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Jack Mackey Show Notes

Jack Mackey challenged a group of volunteers for an annual conference to get 300 people to come to their annual conference. That was 3-times more than they had ever had before. Listen to how Jack moved onward and upward after a key volunteer tried to quit before they even started.

From an early age, Jack Mackey had a pathological aversion to authority.  Think James Bond – his childhood hero – minus the tough guy good looks and luxury lifestyle.  He might have some of Bond’s independent streak and initiative though.  Most folks like their bios to flatter them, but Jack learned it is best to lower expectations.

That way, when you learn he’s taken on a second marriage, or a job turning around a failing operation or starting a new business, you sort of expect him to fail – and he may surprise you.  Jack’s failures and successes all taught him the same lesson:  The human condition is to struggle.  Once you accept that, he says, the key to happiness is to love the battle!

Jack is currently the Chief Evangelist and Vice President of Sales at Service Management Group, also known as SMG, which is a Top 50 market research firm in the US, with offices in London and Tokyo that Jack was instrumental in launching.  When he joined the company, SMG had 38 clients and $8 million in revenues.  Under his sales leadership the company has grown to $50 million in revenues and serves more than 325 brands around the world from Shell Oil to McDonald’s to Kroger and JC Penny.

Prior Jack’s life in sales, he founded and operated 4 restaurants, was a teacher and student of Tae Kwon Do for 20 years.  From that experience, Jack developed “Love the Battle” as the most powerful concept for business owners and managers to excel under adversity.

Jack currently resides in Kansas City, Missouri with his with Betsy.

Tweetable Quotes and Mentions

Listen and @jmackey5000 will help you get over the hump on the @FastLeaderShow Click to Tweet

“I know I can’t stave off death, but I’ll be dammed if I’ll go out with a whimper.” -Jack Mackey Click to Tweet

“Sometimes you learn the best lessons from the worst examples.” -Jack Mackey Click to Tweet

“If it can’t be done, it interests me.” -Jack Mackey Click to Tweet

“You’ve got to embrace challenges” -Jack Mackey Click to Tweet

“Impossible is just a big word for small-minded men.” -Jack Mackey Click to Tweet

“It’s no disgrace to fail, make a mistake or lose…it’s going to happen.” -Jack Mackey Click to Tweet

“The balance is not to accept losing, but to understand.” -Jack Mackey Click to Tweet

“If you gave it your best effort you can’t turn on yourself.” -Jack Mackey Click to Tweet

“Sometimes adversity or fear brings the best out of you.” -Jack Mackey Click to Tweet

“You actually have to believe in the people on your team.” -Jack Mackey Click to Tweet

“People rise to the expectation of the leader.” -Jack Mackey Click to Tweet

“Leadership needs to be much more collegial now.” -Jack Mackey Click to Tweet

“A lot of times, the best thing you add is asking the right questions.” -Jack Mackey Click to Tweet

“You have to find a way to make people to want to work together.” -Jack Mackey Click to Tweet

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Hump to Get Over

Jack Mackey challenged a group of volunteers for an annual conference to get 300 people to come to their annual conference. That was 3-times more than they had ever had before. Listen to how Jack moved onward and upward after a key volunteer tried to quit before they even started.

Advice for others

(Leadership) It’s not about you.

Holding him back from being an even better leader

I don’t have the energy of a 21-year old.

Best Leadership Advice Received

Take people with you.

Secret to Success

Start what you finish. Put things back in the same place. Stay organized. Don’t get in your own way.

Best tools that helps in business or Life

The Seinfeld Strategy.

Recommended Reading

Good Strategy Bad Strategy: The Difference and Why It Matters

The Big Short: Inside the Doomsday Machine

Contacting Jack

Email: jmackey [at] smg.com

Twitter: https://twitter.com/jmackey5000

LinkedIn: https://www.linkedin.com/in/jackmackey

Resources

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.

By | 2016-10-31T16:06:40+00:00 October 28th, 2015|Podcasts|0 Comments

About the Author:

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Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.