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037: Desirree Madison-Biggs: The fight wasn’t worth it anymore

Home/Podcasts/037: Desirree Madison-Biggs: The fight wasn’t worth it anymore

037: Desirree Madison-Biggs: The fight wasn’t worth it anymore

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Desirree Madison-Biggs Show Notes

Desirree Madison-Biggs had to make some serious decisions around how she was going to react after a program she worked on for 10 years was cancelled. While she had no control of the cancellation she did have control over how she would react and support her team through the transition. Listen to Desirree’s emotional story and how she fought and what finally happened for her to get over the hump.

Desirree is a fifth generation Californian and Bay Area native, with roots that go back to the mid-1800s when her mother’s Portuguese family settled in Half Moon Bay as ranchers.

It was in high school that she had her first experiences in leadership through student government and sports.  She began to learn that if you build strong relationships, have a vision of what ‘could be,’ care about what you do and for those you do it with, plus have a sense of humor, you have a majority of what you need to lead.

Since her graduation from college, she has allowed her passions to provide the primary direction for her career.  She began as a group home counselor for delinquent boys, then moved to the business world for both start-ups and Fortune 100 companies, working in Human Resources, Sales and Account Management, and finally finding her true calling in Customer Experience where she has worked for the past fifteen years.

She currently leads the NPS and VoC programs for Airbnb in San Francisco.  When she is not working, she spends time her time with her family and serving on the board of a non-profit organization for kids with disabilities and the Customer Experience Professional’s Association.  For fun she enjoys archery, boogie boards, travels, cooks for friends and reads anything she can get her hands on.

Tweetable Quotes and Mentions

Listen and Desirree will help you get over the hump on the @FastLeaderShow –Click to Tweet

“The things I love to do at work, coaching…are things I love to do with my daughter.” -Desirree Click to Tweet

“I never totally understood how people can leave their work at the office.” -Desirree Click to Tweet 

“I can bring the best of myself from work at home.” -Desirree Click to Tweet 

“My home life supplies me with what I need to be the best that I can be at work.” -Desirree Click to Tweet 

“We’re here on this planet for a purpose and we have to define that for ourselves.” -Desirree Click to Tweet 

“Being a person was really more important than towing the company line.” -Desirree Click to Tweet 

“By being yourself you contribute so much more to the whole.” -Desirree Click to Tweet 

“Having the courage to be as authentic as you can possibly be is crucial.” -Desirree Click to Tweet 

“It is okay not to have a linear progression in your life all planned out.” -Desirree Click to Tweet 

“If you follow your heart, life will carry you on an adventure you really can’t image.” -Desirree Click to Tweet 

“If you can’t see that end destination, it’s okay, it’s going to all be fine.” -Desirree Click to Tweet 

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Hump to Get Over

Desirree Madison-Biggs had to make some serious decisions around how she was going to react after a program she worked on for 10 years was cancelled. While she had no control of the cancellation she did have control over how she would react and support her team through the transition. Listen to Desirree’s emotional story and how she fought and what finally happened for her to get over the hump.

Advice for others

Have the courage to be as authentic as you can be.

Holding her back from being an even better leader

Having enough courage to embrace what I don’t know.

Best Leadership Advice Received

Don’t be afraid to ask for help.

Secret to Success

Really caring about the people I work with; listening and collaborating, rather than trying to rule over and make things happen.

Best tools that helps in business or Life

The types of books that I read and the amount of different types of books that I read. It helps me to think differently.

Recommended Reading

The Fifth Discipline: The Art & Practice of The Learning Organization

Contacting Desirree

Email: desirree [at] gmail.com

LinkedIn: https://www.linkedin.com/in/feedbackdiva

Resources

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.

By | 2016-10-31T16:06:41+00:00 October 7th, 2015|Podcasts|0 Comments

About the Author:

Author Image
Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.