Be on our Show?

Interested in being a guest? Great! Just call me at 336-288-8226 and introduce yourself.

Did you register for offers and tips?

We all need help to get over the hump...so sign up.

079: Curtis Kopf: It takes time to get over that

Home/Podcasts/079: Curtis Kopf: It takes time to get over that

079: Curtis Kopf: It takes time to get over that

Share on LinkedIn120Tweet about this on TwitterShare on Google+1Share on Facebook133Pin on Pinterest0Email this to someone

Curtis Kopf Show Notes

This episode was recorded on location at the Customer Experience Professionals Association (CXPA) Member Insight Exchange.

Curtis Kopf has a point of view on what he wants to do and he just wants to go do it. But when Curtis encounters someone with differing opinions he has had to learn how to prevent himself from dismissing them and pushing them out of the way. Listen to Curtis as he shares how he gets over this hump.

Curtis was born and raised with his younger sister in Narragansett Rhode Island, surrounded by ocean, fishing boats and clapboard houses.

Curtis Spent spend much of his teenage years working on his uncle’s offshore lobster boat in southern Rhode Island. In the summers, they went more than 100 miles offshore on a 75-foot steel lobster boat for three to four days at a time. He learned early what it meant to do hard work, to depend on the people around you and to build strong teams.

Curtis has held a variety of leadership roles in his career – from serving as Amazon’s first General Manager in the UK to developing curriculum and teaching at the University of Washington’s Mobile Business Strategy Certificate Program. He has an undergraduate degree in English from Brown University and a master’s degree in writing from Johns Hopkins.

Curtis is a visionary leader and digital innovator who has built industry-leading customer experiences at Alaska Airlines, Microsoft and Amazon.com. As Vice President of Customer Innovation for Alaska Airlines, Curtis built award-winning mobile apps and customer feedback programs, as well as pioneered such innovations as online bag-tags and the use of biometrics. Future Travel Experience named Curtis as one of 25 global innovation leaders in the airline industry and Alaska’s mobile app was named by Fortune as the best travel app in America in 2015.

Curtis is currently the Senior Vice President of Customer Experience for Premera Blue Cross where he is working to transform healthcare and he serves as the vice chairman of Big Brothers, Big Sisters of Puget Sound.

Curtis is a transplanted East Coaster living in Seattle, Washington with his wife Abbe and daughter Ellie. His son Sam is attending college at the Naval Academy, where he also plays lacrosse.

Tweetable Quotes and Mentions

Listen to @ckopf1 and get over the hump on the @FastLeaderShow Click to Tweet

“Culture beats everything else; it’s the single most important thing.” -Curtis Kopf Click to Tweet

“Embed the Voice of the Customer in everything the company does.” -Curtis Kopf Click to Tweet 

“There are companies that are turning entire industries upside down overnight.” -Curtis Kopf Click to Tweet 

“Innovate, the world is changing quickly.” -Curtis Kopf Click to Tweet 

“People want to be part of a bigger mission; you have to start with the why.” -Curtis Kopf Click toTweet 

“For all of us trying to drive change it’s about getting everyone else on board.” -Curtis Kopf Click to Tweet 

“You have to be curious because sometimes you’re wrong.” -Curtis Kopf Click to Tweet 

“Change has to come from us.” -Curtis Kopf Click to Tweet 

“I’m going to be curious because maybe there’s something I need to learn.” -Curtis Kopf Click to Tweet 

“If you want to have impact you have to bring other people with you.” -Curtis Kopf Click to Tweet 

“Sometimes it’s less important to be right and more important to get everyone aligned.” -Curtis Kopf Click to Tweet 

“Worry less; 98% of the things you worry about don’t happen.” -Curtis Kopf Click to Tweet 

“Be in the moment, spend less time worrying.” -Curtis Kopf Click to Tweet 

Get Your Updates & Offers

Get the latest and greatest content and offers first.

100% Privacy. We don't spam.

Hump to Get Over

Curtis Kopf has a point of view on what he wants to do and he just wants to go do it. But when Curtis encounters someone with differing opinions he has had to learn how to prevent himself from dismissing them and pushing them out of the way. Listen to Curtis as he shares how he gets over this hump.

Advice for others

Be curious and remember that of you want to have impact you have to bring other people with you.

Holding him back from being an even better leader

Being a better listener.

Best Leadership Advice Received

Believe in yourself.

Secret to Success

There’s a lot I have learned from running that helps me in my life – focus, discipline, and maybe the biggest one of all is preparation.

Recommended Reading

Discover Your True North

Contacting Curtis

LinkedIn: https://www.linkedin.com/in/curtis-kopf-a99903

Twitter: https://twitter.com/ckopf1

Resources

Simon Sinek Power of Why

Empathy Mapping

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.


Subscribe to the Show on iTunes (Quick and simple!)

  1. Sign into iTunes using your ID and password
  2. Search the iTunes store for “Fast Leader Show”
  3. Click on the Subscribe button. It’s in the upper left corner of the screen.

Give Me a Rating or Review on iTunes (Also simple)

  1. Sign into iTunes using your ID and password
  2. Search the iTunes store for “Fast Leader Show”
  3. Click on “Ratings and Reviews”
  4. Give us a rating. Thank you for going ahead and leaving a “review” as well
By | 2016-10-31T16:06:23+00:00 July 27th, 2016|Podcasts|0 Comments

About the Author:

Author Image
Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.