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Jim Rembach

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About Jim Rembach

Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.

118: Dov Baron: I needed to fall and get smashed to pieces

By | 2017-04-26T00:58:07+00:00 April 26th, 2017|Podcasts|

Dov Baron Show Notes Dov Baron was at the top of his career. After a long speaking tour he took a few days off and decided to go hiking with a friend. Instead of hiking, they decided to go free climbing. At 120 feet Dov reached for a rock that dislodged a bigger rock which [...]

117: Ron Carucci: I don’t know if I’m helpable or beyond help

By | 2017-04-19T00:55:32+00:00 April 19th, 2017|Podcasts|

Ron Carucci Show Notes Ron Carucci was at a place in his career where he was very discouraged and scared. He never thought he would be able to build a brand new set of muscles at a very seasoned part of his career. But that’s when he got a dose of his own medicine. Listen [...]

116: Joshua Spodek: I had to force my friends to read it

By | 2017-04-12T09:15:23+00:00 April 12th, 2017|Podcasts|

Joshua Spodek Show Notes Joshua Spodek wrote a book and his friends said it sucked and was difficult to read. So he turned it all around and rewrote it. Every time he received feedback no matter how terrible it was there was always something to learn. He finally realize his approach needed to change and [...]

115: Kathleen Peterson: I actually flew off the handle

By | 2017-04-06T12:18:17+00:00 April 5th, 2017|Podcasts|

Kathleen Peterson Show Notes Kathleen Peterson was in the midst of a large training project when she clashed with the project manager. She was right and she chose to fight. This episode sent Kathleen on a journey of discovery and learning. Listen to learn where she went and how she ended up learning that being [...]

114: Nancy Porte: I felt it in my bones

By | 2017-03-29T00:46:06+00:00 March 29th, 2017|Podcasts|

Nancy Porte Show Notes Nancy Porte was in customer service and knew that many of the problems they were reacting to should have never happened in the first place. So she decided to take on new job responsibilities with no additional pay increase to prove her point. The light bulbs came on above executive’s heads [...]

113: Ashish Bisaria: Are we doomed right out of the gate

By | 2017-03-18T23:25:19+00:00 March 22nd, 2017|Podcasts|

Ashish Bisaria Show Notes Ashish Bisaria was leading a transformation team that needed to take thousands of people on a change journey. But one of his peers struggled with being able to take a large strategic vision and turn it into tactical steps. That’s when Ashish did two important things that helped the organization to [...]

112: Marc Allen: I couldn’t make any money at anything

By | 2017-03-16T15:06:03+00:00 March 15th, 2017|Podcasts|

Marc Allen Show Notes Marc Allen tried several things to make a living, but he was unable to make money at anything. When Marc turned thirty he had no money and was a total poverty case. That’s when he decided to play a little game. This game resulted in Marc launching what eventually became a [...]

111: Bill Munn: I was tied up in my mind with financial security

By | 2017-03-08T16:55:42+00:00 March 8th, 2017|Podcasts|

Bill Munn Show Notes In 2000 Bill Munn was soaring financially. But he was not focused on what he was best at. So Bill turned his business around and he lost of lot of clients and a lot of savings. Just before he got to the brink things started taking off. Listen to Bill share [...]

110: Brian MacNeice: My future life wouldn’t make a difference

By | 2017-03-09T17:30:01+00:00 March 1st, 2017|Podcasts|

Brian MacNeice Show Notes Brian MacNeice was working for a large advisory service firm. Brian began to worry as he reviewed the impact of his work. He realized that many of the clients he worked with were not interested in implementing what was recommended. That’s when Brian made a life altering change. Brian MacNeice was [...]

109: Dayna Steele: I’ve never looked at it as failing

By | 2017-02-22T14:14:40+00:00 February 22nd, 2017|Podcasts|

Dayna Steele Show Notes Dayna Steele had a very successful career as a radio disc jockey. Then she decided to quit her job and move to Los Angeles to pursue an acting career. After nine months she moved back home without a career in acting. But she never failed. Listen to what she actually did. [...]

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