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Jim Rembach

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About Jim Rembach

Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.

134: Jonathan David Lewis: Our growth stopped. We went backwards.

By | 2017-08-16T02:14:37+00:00 August 16th, 2017|Podcasts|

Jonathan David Lewis Show Notes Page Jonathan David Lewis and his company made the Inc. 500 Fastest Growing Companies list. And as soon as they made the list, their growth stopped. They went backwards. Over the next three years they experienced almost 98% client turnover. But there was something valuable that came from it that [...]

133: Sophie Wade: I realized it was a flexibility issue

By | 2017-08-05T01:39:56+00:00 August 9th, 2017|Podcasts|

Sophie Wade Show Notes Page Sophie Wade’s daughter complained that she never saw her. That’s when she decided to do research on how others managed being able to work less. She discovered that she could spend a year or more trying to persuade someone to give her the job she wanted, or she could just [...]

132: Dianna Booher: I laid awake for two or three nights

By | 2017-08-02T10:40:00+00:00 August 2nd, 2017|Podcasts|

Dianna Booher Show Notes Dianna Booher found herself with only 10 days of cash flow. She made a huge investment in developing people and was now faced with making a decision to lay them off. She was able to avoid that decision and shares what she learned and how to prevent it from reoccurring. Dianna [...]

131: Diana Oreck: I was so obsessed with work

By | 2017-08-01T12:50:43+00:00 July 26th, 2017|Podcasts|

Diana Oreck Show Notes Diana Oreck is a recovering type-A person that was so obsessed with work, that her body started breaking down. She went for extended periods of only getting 3-4 hours of sleep per night and it thrust her into the hospital with dehydration and lack of sleep. All because she was obsessed [...]

130: Michele Borba: Changed my life on the spot

By | 2017-07-21T09:04:27+00:00 July 19th, 2017|Podcasts|

Michele Borba Show Notes Michele Borba was in Rwanda distributing backpacks to deaf kids. Her transformational moment was when a sobbing child keep reading a hand-written note. If there’s any need for empathy, that child was sharing it; it was human connection. Listen to Michele share her story about how we can move onward and [...]

129: Judd Hoekstra: I had all that junk swirling around in my head

By | 2017-07-14T16:03:36+00:00 July 12th, 2017|Podcasts|

Judd Hoekstra Show Notes Judd Hoekstra got into a downward spiral. He got to the point where he was putting emphasis in the wrong area. It created a huge negative cycle for him and he didn’t even want to show up. That’s when Judd decided to reframe the negative thoughts running through his mind. Listen [...]

128: Nat Greene: I found an inability to find reasonable people

By | 2017-07-05T14:03:42+00:00 July 5th, 2017|Podcasts|

Nat Greene Show Notes Nat Greene has become a bit disillusioned by the direction of the country. The reason is because he has not been able to find reasonable people to find a reasonable discussion on things. People can’t pause and have a decent discussion and think about problems and work through them. He finds [...]

127: KH Kim: I focused on my weaknesses a lot

By | 2017-06-27T00:24:36+00:00 June 28th, 2017|Podcasts|

KH Kim Show Notes Dr. KH Kim was assigned to write and report the meeting minutes for her group faculty meetings. Not being experienced in spoken English, she struggled with slang and acronyms. She recorded and transcribed meetings, and even asked her children to help her. Finally, she gave up. She felt stupid, got even [...]

126: Dorie Clark: I was forced to master the skill of resiliency

By | 2017-06-23T11:33:09+00:00 June 21st, 2017|Podcasts|

Dorie Clark Show Notes Dorie Clark found her dream job. She thought it was going to last a lifetime. It lasted for only a year. As a journalist, the entire industry contracted and she had to adjust. Dorie was forced to master the skill of resiliency and it led her to write her first book [...]

125: Bernie Swain: Ronald Reagan brought us great legitimacy

By | 2017-06-14T02:28:23+00:00 June 14th, 2017|Podcasts|

Bernie Swain Show Notes Bernie Swain was facing gargantuan competition to be the lecture agency that would represent President Ronald Reagan. He was certain that he would lose out to a more experienced and larger firm. When Bernie got the call, he prepared for the worst. Listen to Bernie share his story of how wining [...]

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