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113: Ashish Bisaria: Are we doomed right out of the gate

Home/Podcasts/113: Ashish Bisaria: Are we doomed right out of the gate

113: Ashish Bisaria: Are we doomed right out of the gate

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Ashish Bisaria Show Notes

Ashish Bisaria was leading a transformation team that needed to take thousands of people on a change journey. But one of his peers struggled with being able to take a large strategic vision and turn it into tactical steps. That’s when Ashish did two important things that helped the organization to get over the hump.

Ashish was born and raised in New Delhi, India. The elder of two boys, he was destined to follow the path of his father, who is a successful pediatrician. Little did they know that Ashish wanted to blaze his own trail. And did he blaze his own trail! He left India at the age of 22 and, at last count, has lived in seven countries, and traveled to 99 countries as of December 2016.

Ashish’s passion is in driving change. His personal and professional life both are a reflection on his comfort with change. After all, you would not live in different parts of the world and work for six different employers in twenty two years of your professional career if you were uncomfortable with change, would you?

The lens Ashish uses for driving ‘change & innovation’ is ‘customer experience’. Companies often look at change from an internal, financial and growth perspective. Ashish helps companies change the filter and drive change from a customer’s viewpoint. From his early career as a junior consultant with a Big Five firm, he discovered quickly that to be heard in a room full of senior executives he needed to bring something different to the table. The customer experience lens was his trump card.

Ashish has led multi-billion dollar mergers, helped companies go public, transformed 40 year old business models and has grown companies exponentially. While all this may be his professional legacy, what is less known about him is the leadership qualities and his personal brand with which he leads. Multiple team members have moved jobs or relocated their families in order to continue their growth under his leadership. His legacy is building very strong relationships and future leaders of the world. Ask him what he is most proud of, and he will rattle of a list of leaders who have gone on to do great things professionally and personally.

Ashish drives change by respecting the past work the people have done to create the present platform on which change can be built. He leads with passion and complete focus on people and bringing them along on the journey. He is most proud of purpose driven leadership for which we was recently recognized by the Atlanta Diversity Council. His brand is reflective on his blog titled ‘Life Reflections’.

Ashish currently resides in Atlanta, is a single guy, allowing him to have a single digit handicap in golf. He has two sons, 16 and 12 years of age, and they are the center of his world. And his proudest accomplishment so far is that he is creating two responsible citizens for the world in his boys.

Tweetable Quotes and Mentions

Listen to Ashish Bisaria to get over the hump on the Fast Leader Show Click to Tweet

“We always have headwinds; people willing to row get to the other side.” -Ashish Bisaria Click to Tweet

“There’s a myth in the world that change causes fear.” -Ashish Bisaria Click to Tweet 

“Change leaders often forget to respect the legacy people have created.” -Ashish Bisaria Click to Tweet 

“Build change on top of the success the organization has created.” -Ashish Bisaria Click to Tweet 

“Build change that allows people to come with you, not to them.” -Ashish Bisaria Click to Tweet 

“Building change on appreciation is a far easier change model.” -Ashish Bisaria Click to Tweet 

“Define the future as being built on the success of the organization.” -Ashish Bisaria Click to Tweet 

“Curate ideas of the team to become the narrative of change.” -Ashish Bisaria Click to Tweet 

“Good change leaders direct the pieces in a way that results in change.” -Ashish Bisaria Click to Tweet 

“The worst thing we can do as an outsider is to use a SWOT model which reinforces fear.” -Ashish Bisaria Click to Tweet 

“Start the journey from the appreciative side and you’ve won half the battle.” -Ashish Bisaria Click to Tweet 

“Rather than talk about what’s broken, talk about the moment of delight.” -Ashish Bisaria Click to Tweet 

“Talk about the things we are good at because we need to build on those strengths.” -Ashish Bisaria Click to Tweet 

“Work on change and transformation with a customer experience lens.” -Ashish Bisaria Click to Tweet 

“The best way to predict the future is to design it.” -Ashish Bisaria Click to Tweet 

“People is the hard change manage problem.” -Ashish Bisaria Click to Tweet 

“When there’s a leadership disconnect do not fix it in a public forum.” -Ashish Bisaria Click to Tweet 

“Find ways to get aligned and understand what that person is thinking.” -Ashish Bisaria Click to Tweet 

“Future can be tangible and long-term.” -Ashish Bisaria Click to Tweet 

“You cannot code imagination; technology is about zeros and ones.” -Ashish Bisaria Click to Tweet 

“History gives me perspective but I do not obsess over it.” -Ashish Bisaria Click to Tweet 

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Hump to Get Over

Ashish Bisaria was leading a transformation team that needed to take thousands of people on a change journey. But one of his peers struggled with being able to take a large strategic vision and turn it into tactical steps. That’s when Ashish did two important things that helped the organization to get over the hump.

Advice for others

Bring appreciation to change projects.

Holding him back from being an even better leader

Over curiosity. I spread myself too thin.

Best Leadership Advice Received

Anyone can cook.

Secret to Success

Incredible curiosity

Best tools that helps in Business or Life

Looking back and looking forward.

Recommended Reading

The Art of Possibility: Transforming Professional and Personal Life

Contacting Ashish

Website: https://ashishbisaria.wixsite.com/speaker

LinkedIn: https://www.linkedin.com/in/ashishbisaria/

Twitter: https://twitter.com/ashishbisaria

Resources and Show Mentions

Appreciative Inquiry Commons – is a worldwide portal devoted to the fullest sharing of academic resources and practical tools on Appreciative Inquiry and the rapidly growing discipline of positive change.

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.


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By | 2017-03-18T23:25:19+00:00 March 22nd, 2017|Podcasts|0 Comments

About the Author:

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Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.