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039: Annette Franz: Running into the same wall constantly

Home/Podcasts/039: Annette Franz: Running into the same wall constantly

039: Annette Franz: Running into the same wall constantly

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Annette Franz Show Notes

Annette Franz has experienced a series of humps that when strung together culminate into running into the same wall. Trying to do right by her staff and by her customers, Annette found the same people getting in the way. Listen and learn how Annette got over the hump to move onward and upward.

Annette grew up on a farm in West Salem, Ohio.

She is an animal lover through and through and, as a young girl, had dreams of becoming of a veterinarian. An intense dislike for Chemistry courses, of which six were required to get into vet school, and a serious fainting reaction to the sight of blood woke her up from that dream. After completing three years of Animal Science study at Ohio State University, she moved to southern California and completed her degree in management at California State University.

Her love of math and writing came into play when she saw a posting for a position with J.D. Power and Associates, and 20+ years of career progression through a variety of firms later, she continues to call this customer experience space home.

In 2011, she started her blog at CX Journey as a way to share her passion for all things customer experience, to help companies not only understand the importance of the employee experience and its role in delivering an exceptional customer experience but also transform their cultures to ensure the customer is at the center of every conversation. She was recently recognized as one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and has been recognized by several organizations as a top influencer in Customer Experience. She is an active CXPA member, as a CX Expert, CX Mentor, and a SoCal Local Networking Team Lead; she also serves on the Board of Directors.

For fun, she loves writing, working out, running, going to the movies and to sporting events, playing at the beach, and hanging out with her boys, who are 10 and 13.

Tweetable Quotes and Mentions

Listen and @annettefranz will help you get over the hump on the @FastLeaderShow Click to Tweet

“Working out has instilled a lot of discipline in me.” -Annette Franz Click to Tweet

“It’s all about prioritizing and making to-do lists.” -Annette Franz Click to Tweet

“Actions speak louder than words.” -Annette Franz Click to Tweet 

“If you say you’re going to do something, do it.” -Annette Franz Click to Tweet 

“Don’t just tell me, show me.” -Annette Franz Click to Tweet 

“Leadership is about a lot of different things.” -Annette Franz Click to Tweet 

“If you don’t have any followers than you are not a leader.” -Annette Franz Click to Tweet 

“Leadership doesn’t mean you have to be in a role where people report to you.” -Annette Franz Click to Tweet 

“Speak your mind…your opinions matter” -Annette Franz Click to Tweet 

“You can only blame yourself where you are today versus where you want to be.” -Annette Franz Click to Tweet 

“When you come to a fork in the road, take it.” -Annette Franz Click to Tweet 

“Do your homework and be prepared.” -Annette Franz Click to Tweet 

“Follow your head and not your heart.” -Annette Franz Click to Tweet 

“In the end, everything turns out the way that it’s supposed to.” -Annette Franz Click to Tweet 

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Hump to Get Over

Annette Franz has experienced a series of humps that when strung together culminate into running into the same wall. Trying to do right by her staff and by her customers, Annette found the same people getting in the way. Listen to what Annette ran into, that you probably run into, and how you can get over the hump to move onward and upward faster.

Advice for others

Speak your mind because your opinions matter.

Holding her back from being an even better leader

Myself

Best Leadership Advice Received

When you come to a fork in the road, take.

Secret to Success

Being prepared. Reading, learning, always being in the know. I love having Google at my fingertips.

Best tools that helps in business or Life

Knowledge and awareness.

Recommended Reading

The Five Dysfunctions of a Team: A Leadership Fable

Contacting Annette

Website: http://www.cx-journey.com

Twitter: https://twitter.com/annettefranz

LinkedIn: https://www.linkedin.com/in/annettegleneicki

Resources

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.

By | 2016-10-31T16:06:41+00:00 October 21st, 2015|Podcasts|0 Comments

About the Author:

Author Image
Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.