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101: Allison Smith: I found them very intrusive to life

//101: Allison Smith: I found them very intrusive to life

101: Allison Smith: I found them very intrusive to life

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Allison Smith Show Notes

Allison Smith was busy pursuing theatre acting but was finding the hours and the income intrusive to her family life. That’s when Allison realized that doing voiceover allowed to her to be creative and gain control. 25 years later, Allison is one of the most recognized IVR voice talents in the world.

Allison was born in Hinton Alberta along with two older sisters and an older brother.

Allison wasn’t a singer but as a child she would sing all the product jingles at the grocery store. She was very of branding/corporate identity from an early age. While most other teens were lip-synching into a hairbrush, Allison practiced reading ad copy from magazines out loud.

And when Allison got into voiceover – paying the bills in between acting jobs – little did I realize that it would take over as her mainstay. Especially voicing telephone systems, which is her niche. Although she always loved calling the time/temperature line and I remembered wanting to be the “time lady”.

As Allison and her husband I are finally doing their it’s occurred to her that she’ll be leaving behind quite a legacy of sound files, which he has appointed a group of trusted clients in the telephony industry to steward and see to it that they’re used responsibly and in an open-source environment. It was pointed out to her that – at any given time – there’s probably one of her telephone files playing somewhere in the world.

Currently, Allison is the CEO/Voice Goddess of The IVR Voice. She’s seeing big growth in my business, and when other voice talent ask how she’s doing it, she says, “I honestly don’t know.” She keeps in her lane. She keeps her head down. She does the best quality work she can. She attempts to give clients the best service she can, and she’s promised herself that if it no longer gives her joy, she shouldn’t do it anymore.

Luckily, after 25 years, that still hasn’t happened, and she can’t foresee the day when she won’t want to walk up to her mic and see what happens.

Allison currently lives in Calgary with her husband and dog Bailey, where she’s lived since the age of 6.

Tweetable Quotes and Mentions

Listen to @voicegal to get over the hump on the @FastLeaderShow Click to Tweet

“There is a skill set involved with anything everybody does.” -Allison Smith Click to Tweet

“The acting background actually gives me a little leg up.” -Allison Smith Click to Tweet

“Because of websites, anybody who calls in, is going to be a specialized customer.” -Allison Smith Click to Tweet

“There will always be room for an IVR.” -Allison Smith Click to Tweet

“People tolerate being on hold less and less.” -Allison Smith Click to Tweet

“If their time is spent on hold, there better be valuable content that they’re listening to.” -Allison Smith Click to Tweet

“IVRs can be used for so much more than just a mechanism to sort callers.” -Allison Smith Click to Tweet

“The phone system is an extension of the company’s brand.” -Allison Smith Click to Tweet

“People don’t see the phone system as something that should stay consistent with their brand.” -Allison Smith Click to Tweet

“A lot of meaning gets lost when it’s not in the spoken word.” -Allison Smith Click to Tweet

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Hump to Get Over

Allison Smith was busy pursuing theatre acting but was finding the hours and the income intrusive to her family life. That’s when Allison realized that doing voiceover allowed to her to be creative and gain control. 25 years later, Allison is one of the most recognized IVR voice talents in the world.

Advice for others

Make sure your voice system connect your website and your brand.

Holding her back from being an even better leader

Confidence

Best Leadership Advice Received

Keep your voice low, keep it slow, and don’t say too much.

Secret to Success

Keep your head down and stay in your lane and do your thing.

Best tools that helps in business or Life

Tenacity

Recommended Reading

Self-Promotion for the Creative Person: Get the Word Out About Who You Are and What You Do

Contacting Allison

Website: http://theivrvoice.com/

Email: Allison [at] theivrvoice.com

LinkedIn: https://ca.linkedin.com/in/allisonsmith3

Twitter: https://twitter.com/voicegal

Resources and Show Mentions

Leslie O’Flahavan

Call Center Supervisor Success Path

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.


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By | 2017-01-03T21:11:59+00:00 December 28th, 2016|Podcasts|0 Comments

About the Author:

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Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.