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104: Al Hopper: I was beat physically and mentally

Home/Podcasts/104: Al Hopper: I was beat physically and mentally

104: Al Hopper: I was beat physically and mentally

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Al Hopper Show Notes

Al Hopper was getting beat physically and mentally. His entire team was down in the dirt. That’s when Al learned about the power and magic of words. When you need to rally the troops and things are going the way you don’t want them to, what do you do?

Al was born in St. Petersburg, Florida. Born as an Army Brat in an enlisted family, Al mostly grew up in Europe and Georgia.

When Al’s family moved he had to learn to adapt to new places and people. Learning how to move between social groups eventually became second nature. His wife, who he met in high school in Germany, still doesn’t understand how Al can walk into a room full of strangers and walk out with new best friends.

After high school, Al went straight to college, like you’re supposed to. Only, he found out he wasn’t ready to be left on his own with his family stationed half the world away. So Al decided to do what he knew best. He went into the Army.

After serving four years in the Army, Al worked at a small business selling and installing pool tables in Augusta, Georgia. Then Al and his wife decided to move to San Antonio, Texas, where he tried selling cars. It didn’t take too long for him to figure out that wasn’t a good fit for my personality.

Al then joined Citibank’s contact center’s inbound personal banking team where he piloted several initiatives before moving to help start a fraud prevention unit. From there Al progressed on to Citibank’s live chat and messaging team and then their social media team. While there Al became a cohost of the weekly #custserv Twitter chat with Marsha Collier, Roy Atkinson, and Greg Ortbach.

In the spring of 2015 Al finished his MBA at American Military University. Through his networking, he met Shaun Williams and became a cofounder of Social Path Solutions in May 2015.

Al is currently Chief Operating Officer of SocialPath Solutions. A digital agency with a focus on social media engagement. There Al is able to leverage his career in Customer service, education in business and marketing, and passion for social media to build a business he’s extremely proud of. Al is grateful to always be learning about himself, his team, their clients, and their customers.

Al still resides in San Antonio, Texas and is happily married to his high school sweetheart, Ursula. They started dating in 1996 and got married in 2001. They have 2 daughters, Ilyana and Anneliese, who are 13 and 10.

Tweetable Quotes and Mentions

Listen to @AlHopper_ and get over the hump on the @FastLeaderShow Click to Tweet

“The ultimate goal is to build customer service for customers.” -Al Hopper Click to Tweet

“Customer service is marketing.” -Al Hopper Click to Tweet 

“The better you treat your customers the more they’ll want stuff from you.” -Al Hopper Click to Tweet 

“Businesses haven’t been prepared to use social media as a customer care channel.” -Al Hopper Click to Tweet

“Leadership in places now don’t understand how to use social media.” -Al Hopper Click to Tweet 

“Leadership in most companies forget that people are running the brand.” -Al Hopper Click to Tweet 

“People in customer service are most loyal; they feel the closest to the brand and customer at the same time.” -Al Hopper Click to Tweet 

“Too many executives don’t start in customer care.” -Al Hopper Click to Tweet 

“Sometimes you just have to shut up and do it.” -Al Hopper Click to Tweet 

“Have a plan, get punched in the mouth, refocus, get another plan and keep moving.” -Al Hopper Click to Tweet 

“Just remember, everyone in the room is a person.” -Al Hopper Click to Tweet 

“When things start getting rough, remind people that everyone’s insight is important.” -Al Hopper Click to Tweet 

“Just do what you got to do because that’s the mission at hand.” -Al Hopper Click to Tweet 

“There’s no way I could ever know everything, but my team can.” -Al Hopper Click to Tweet 

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Hump to Get Over

Al Hopper was getting beat physically and mentally. His entire team was down in the dirt. That’s when Al learned about the power and magic of words. When you need to rally the troops and things are going the way you don’t want them to, what do you do?

Advice for others

Create a plan, move forward with that plan and don’t be afraid of making mistakes with that plan.

Holding him back from being an even better leader

Confidence in making the right decision and then knowing if it is the wrong decisions that I can recover from it.

Best Leadership Advice Received

Shut up and soldier because it’s the mission at hand.

Secret to Success

I surround myself with the best people possible. I don’t know everything, but my team can.

Best tools that helps in Business or Life

Being able to talk to people as a person.

Recommended Reading

Starship Troopers

Contacting Al

Website: http://socialpathsolutions.com/

LinkedIn: https://www.linkedin.com/in/thealhopper

Twitter: https://twitter.com/AlHopper_

Resources and Show Mentions

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.


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By | 2017-01-21T04:15:55+00:00 January 18th, 2017|Podcasts|0 Comments

About the Author:

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Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.