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077: Adam Dorrell: It can be the kicker that gets you going

//077: Adam Dorrell: It can be the kicker that gets you going

077: Adam Dorrell: It can be the kicker that gets you going

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Adam Dorrell Show Notes

Adam Dorrell had been made redundant three times in his career. The first time he had small children. The most recent time he had another set of small children. Listen to what happened to Adam and how he was able to move onward and upward.

Adam grew up in a safe suburb of north London, in England – right on the edge of what they call the “green belt”. It was the best of both worlds. He used to travel to London on the tube, and as kid he would play in a huge expanse of woodland, greenery and golf courses that started at the end of his garden. Adam likes the outdoors and camping – he was a Scout, walked and hiked and doing lots of open air activities while growing up.

Adam was also interested in engineering, but his real hobby was electronics and robotics. He built radios and buzzing circuits from about the age of 9, graduating to using mains electricity in his early teens. It’s quite amazing that I did not electrocute himself fatally or start fires back then. At high school, Adam completed a working robot that interfaced with his computer (a Sinclair ZX Spectrum).

Life wasn’t too hard – maybe too easy. Adam found his competitive drive later in life!

Adam has had an interesting career. He’s been an advertising salesperson, and sold computers, but then he moved into marketing. His career took him to spend 3 years in Switzerland working for Digital Equipment. Back in the UK he worked for Compaq, Dell, Avaya. Then he moved back to mainland Europe to Brussels in Belgium to run the ecommerce platform for Sony. Then later to Amsterdam, Netherlands where he’s lived for ten years. He started a company there because he can’t speak Dutch and realized he was pretty much unemployable!

His next challenge is to move his family to the USA this year.

Currently, Adam is the CEO of CustomerGauge, a software-as-a-service platform that helps clients improve customer experiences using the Net Promoter System®.

Adam, currently lives in a 200 year old house in Amsterdam that is just “one room wide” with his Wife Camilla and their 2 young children that speak 3 languages fluently. Adam also has two grown up kids at college in the UK.

Tweetable Quotes and Mentions

Listen to @adamdorrell and get over the hump on the @FastLeaderShow Click to Tweet 

“Many businesses don’t really measure how many customers they’re losing.” -Adam Dorrell Click to Tweet

“It’s difficult to find somebody in the business who’s responsible for retention revenue.” -Adam Dorrell Click to Tweet 

“The people on the frontline know what’s needed.” -Adam Dorrell Click to Tweet 

“When you read customer comments and present them, that’s power.” -Adam Dorrell Click to Tweet 

“It’s really hard for organizations to empower people.” -Adam Dorrell Click to Tweet 

“Let people get on with it and then let’s discuss afterwards.” -Adam Dorrell Click to Tweet 

“Take quotes from the customer and then use them around the business.” -Adam Dorrell Click to Tweet 

“It can be scary to get the unvarnished truth from customers.” -Adam Dorrell Click to Tweet 

“Getting a good customer quote is fantastically energizing.” -Adam Dorrell Click to Tweet 

“Losing your job is sometimes the best thing that can happen to you.” -Adam Dorrell Click to Tweet 

“I come to work for the people I work with.” -Adam Dorrell Click to Tweet 

“If you’re an entrepreneur get some great people around you to work with.” -Adam Dorrell Click to Tweet 

“Become an entrepreneur earlier.” -Adam Dorrell Click to Tweet 

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Hump to Get Over

Adam Dorrell had been made redundant three times in his career. The first time he had small children. The most recent time he had another set of small children. Listen to what happened to Adam and how he was able to move onward and upward.

Advice for others

Become an entrepreneur earlier.

Holding him back from being an even better leader

Better time management.

Best Leadership Advice Received

I don’t believe in luck, but the hard I work the luckier I get.

Secret to Success

Never giving up.

Best tools that helps in business or Life

Excel and Power Point

Recommended Reading

The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World

Creating Customer Evangelists: How Loyal Customers Become a Volunteer Salesforce

The Tipping Point: How Little Things Can Make a Big Difference

The Best of Wodehouse: An Anthology

The Complete Sherlock Holmes (Knickerbocker Classics)

Contacting Adam

Website: https://customergauge.com/

LinkedIn: https://www.linkedin.com/in/adam-dorrell-b2944a

Twitter: https://twitter.com/adamdorrell

Resources

Adam’s Episode on YouTubehttps://youtu.be/OUMfKzbVKE0

Creating an even better place to work

54 Emotional Intelligence (EQ) Competencies List: Emotional Intelligence has proven to be the right kind of intelligence to have if you want to move onward and upward faster. Get your free list today.


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By | 2016-10-31T16:06:24+00:00 July 13th, 2016|Podcasts|0 Comments

About the Author:

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Your Fast Leader Show host is Jim Rembach. Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.